Bilingual Virtual Assistant (English/Spanish)
Receptionist

Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review
Role Summary
We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.
This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The adecuado candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.
Top Requirements
- Strong bilingual communication skills in both English and Spanish
- Confident and professional on phone calls
- Strong patient coordination and scheduling ability
- High attention to detail and reliable follow-through

Key Responsibilities
1)



Phone Calls and Patient Communication
- Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
- Communicate clearly and professionally in both English and Spanish
- Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
- Answer routine patient questions and elevate concerns appropriately
- Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations

2) Appointment Scheduling and Patient Coordination
- Manage new and existing patient scheduling through phone, email, and text
- Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
- Confirm appointments and manage cancellations, reschedules, and waitlist coordination
- Conduct pre-visit outreach and communicate next steps clearly to patients
- Ensure ac

📌 Bilingual Virtual Assistant Receptionist (Medellín)
🏢 Go Lean Health
📍 Medellín