Key Responsibilities

CRM Support & Administration

- Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.

- Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.

- Ensure compliance with SLAs, governance, and HCC requirements.

- Lead UAT testing, system validations, and deployments in collaboration with IT teams.

- Execute operational activities such as:

- Cycle plan management

- Bulk uploads (holidays, structures, key messages)

- Product and content updates (Approved Emails, Veeva Materials)

- Analyze business requirements and lead solution design with IT and stakeholders.

- Manage user lifecycle (access, approvals, license optimization, and certifications).

Key Skills & Competencies

- Strong CRM Management (Veeva CRM / Omnichannel ecosystems)

- Stakeholder management (regional & integral)

- Vendor & service management





- Data governance & compliance (HCC, Privacy)

- Process optimization and automation mindset

- Analytical thinking and KPI-driven decision making

- Strong customer orientation and business understanding

- Ability to assess impacts and translate business needs into solutions

- Strong negotiation and communication skills

Technical & Professional Requirements

- Experience in CRM administration / system management

- Advanced Microsoft Office skills (Excel, PowerPoint)

- Experience working with data, dashboards, and reporting tools

- Familiarity with ticketing tools (e.g., Zendesk) is a plus

Languages

- English: Strong (required)

- Spanish: Advanced (required)

- Portuguese: Desirable

Location

- Preferred: Mexico - Colombia

Duration

1 year

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📌 CRM Lead - LATAM (Bogotá)
🏢 Turtle Trax
📍 Bogotá