DescriptionExperienced QA Analyst with a strong background QA environments to ensure the highest quality standards for our services. The idóneo candidate will have at least 2 years of QA experience and will be responsible for evaluating performance, providing feedback, and ensuring compliance with industry standards.RequirementsMinimum 2 years of QA experience.Strong understanding of quality modalities.Excellent analytical skills and attention to detail.Strong written and verbal communication skills in English.Ability to work independently in a remote setting.ResponsibilitiesConduct QA evaluations of sessions (live or recorded) in medical, legal, conference, and community settings.Assess employees' fluency, terminology usage, and adherence to professional ethics.Provide detailed,



constructive feedback to employees to improve performance.Document QA findings and generate reports for management.Collaborate with Operations teams to implement quality improvement initiatives.Ensure compliance with industry standards.Stay updated on linguistic best practices and QA methodologies.Nice to haveExperience in BPOExperience with remote platforms.Background in medical or legal set upsWorking conditionsHybrid Environment (Train onsite - Work from Home)Training is in BogotaTwo days off per week.Schedules based in US EST/EDT Time.Performance bonus available.#J-18808-Ljbffr

📌 Qa Analyst (Colombia)
🏢 KonnectCX
📍 Colombia