At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Customer ManagementJob Sub Function: Customer Service OperationsJob Category: ProfessionalAll Job Posting Locations: Bogotá, Distrito Capital, ColombiaJob Description: Job Description Overall purpose of job: The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders. He/she handle chat and calls, collaborate in implementing process improvements, and support audits. In addition, they contribute to solving complex problems, identify improvement opportunities, participate in projects and initiatives, and he/she will be an expert in specific customer service processes. This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.Essential duties and responsibilities:Manage interactions, queries, and requests from internal and external customers.Creation,



processing and tracking of orders.Scheduling deliveries and appointments Chat and call attention.Analyze customer service data to identify trends and areas for improvement.Audit support Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.Contribute to the resolution of more complex problems.Identification of improvement opportunities.Participation in projects and initiatives Champions in processes related to customer service.Special requirements: Customer Relationship Management Returns or Recalls Processing End-to-End Process Understanding Customer or Channel Understanding Analytics & Problem Solving Compliance Orientation Environment Health & Safety Project Management Other features of the job:Performance & Metrics Continuous Improvement Innovation Technology & Data ManagementJob location: The analyst will be in Bogota, ColombiaJob Requirements Essential knowledge and skills: Professional skills: Ability to make quick decisions; Perform efficiently andeffectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications. Project Management Analytics & Problem Solving Customer Relationship Management Core competencies required for this role: Technical skills: MS Office, SAP, Salesforce Office skills: Standard office telephone, Email, Outlook Language: Portuguese Mandatory Continuous Improvement Required Skills: Preferred Skills:At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.Jnj.Com/.#J-18808-Ljbffr

📌 Customer Service Specialist Latam (Cundinamarca)
🏢 7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity
📍 Cundinamarca