Job Description

We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.

The ideal candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands-on experience in AI-driven capabilities and continuous improvement initiatives .

This role will operate within a Managed Services environment primarily focused on ITSM , supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap .

The consultant will also interact directly with a US-based client , requiring excellent communication skills and full English fluency .

Additionally, the candidate should have solid knowledge of ITOM and CMDB , ensuring proper integration of asset data, discovery processes, and service mapping.

Key Responsibilities

- Design and implement end-to-end Asset Management solutions, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)

- Configure and optimize key products, including:

- Hardware Asset Management (HAM)

- Software Asset Management (SAM)

- Asset Workspace & Asset Lifecycle processes

- Enterprise Asset Management (EAM) (nice to have)

- Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements

- Support a Managed Services model, handling:

- Enhancements and backlog demands

- Continuous improvement initiatives

- Implementation of new capabilities aligned with roadmap evolution

- Work closely with US-based stakeholders to define requirements and solution architecture

- Ensure integration between Asset Management, ITSM, CMDB, and ITOM

- Support discovery, normalization, and CMDB data governance

- Develop integrations with external systems (ERP, procurement, discovery tools)

- Build and maintain workflows using Flow Designer and automation best practices

- Develop dashboards and KPIs focused on asset visibility, compliance, and cost optimization





- Contribute to roadmap definition and execution for platform evolution

- Participate in Agile ceremonies and Managed Services governance

Required Qualifications

- Approx. 5-7 years of IT experience, with strong ServiceNow background

- 3+ years of hands-on experience in Asset Management (HAM/SAM)

- Experience working in Managed Services environments (ITSM-focused)

- Proven experience supporting continuous improvement and backlog-driven delivery

- CSA (Certified System Administrator) – mandatory

- Strong experience in:

- ServiceNow Asset Management configuration

- Asset lifecycle and compliance processes

- CMDB data model and governance

- Workflow automation (Flow Designer)

- Integrations (REST/SOAP, APIs, MID Server)

Preferred Certifications

- CIS – Hardware Asset Management (HAM)

- CIS – Software Asset Management (SAM)

- Certified Application Developer (CAD)

- ITIL Foundation

- Certifications related to AI / Now Assist (nice to have)

Preferred Skills

- Hands-on experience with Now Assist and AI-driven use cases

- Knowledge of ITOM (Discovery, Service Mapping)

- Strong consulting mindset (requirements definition, process design, architecture alignment)

- Experience working with US clients and general teams

- Ability to drive continuous improvement and roadmap execution

- Knowledge of software licensing models and compliance management

- Experience integrating ServiceNow with ERP systems (SAP/Oracle)

- Strong communication and stakeholder management skills

Additional Requirements

- Fluent English (mandatory) – direct interaction with US-based client

- Experience in multicultural and distributed delivery environments

- Strong adaptability to Managed Services operating model

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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📌 Senior ServiceNow Consultant (Bogotá)
🏢 DXC Technology
📍 Bogotá