20 oct
|
Placidway
|
Bogotá
PlacidWay is seeking a hands-on Customer Service Lead / Manager to guide customer experience, optimize team performance, and improve conversion outcomes. You will nurture customer relationships, support representatives with complex cases, and manage the customer pipeline to ensure timely follow-up across both B2C and B2B contexts.
You will collaborate with Customer Service, Account Management, and healthcare providers to move cases efficiently, boost satisfaction, and drive referrals, delivering
📌 Remote Customer Experience Leader — Conversion (Bogotá)
🏢 Placidway
📍 Bogotá