Zelh is a fast-growing outsourcing company focused on providing reliable, high-quality services and building long-term relationships with customers, employees, and vendors.
At Zelh, we're looking for an Intermodal Dispatcher who thrives in a fast-paced logistics environment and enjoys coordinating transportation operations, solving problems, and providing excellent customer service.
In this role, you'll be responsible for managing a fleet of 10–15 intermodal drivers during overnight operations, tracking shipments and containers, coordinating rail activities, and ensuring smooth communication between drivers, customers, rail providers, and the daytime team.
Responsibilities
Dispatching & Shipment Coordination
- Dispatch and coordinate 10–15 intermodal drivers during overnight operations.
- Support drivers finishing their shifts and those starting their working day.
- Coordinate driver schedules, container pickups, deliveries, and reload opportunities to maximize equipment utilization and minimize empty miles.
- Track shipments and containers, monitor driver progress,
and update shipment statuses in the TMS.
- Monitor incoming operational emails and take timely action to prevent delays.
- Escalate critical issues and provide clear updates to the daytime team.
Customer Service & Administrative Support
- Review incoming emails, identify customer requests, and determine the appropriate responses or next steps.
- Communicate with customers regarding shipment statuses, additional charges, rail delays, warehouse delays, and traffic disruptions.
- Schedule appointments and coordinate pickup and delivery arrangements.
- Enter work orders and shipment details into the company's system.
- Scan and upload documents, maintain accurate records, and update Excel tracking sheets and operational reports.
- Follow up on pending requests to ensure timely resolution and accurate information.
Rail Operations & Billing
- Track containers through rail carrier websites and verify cont
📌 Intermodal Dispatcher (Bogotá)
🏢 Zelh
📍 Bogotá