About the job

Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the integral impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Business Process Analyst in Bogota, Colombia, you will join a diverse, passionate team dedicated to powering the world’s payments ecosystem
Job Purpose
The Business Process Analyst is responsible for transforming operational data into accessible reporting, meaningful insights, and scalable business solutions for ACI’s Professional Services organization. This role serves as a reporting and analytics specialist for the Professional Services Operations team, partnering with stakeholders to understand reporting and automation requirements and translate them into practical technical solutions.




The Business Process Analyst will play a central role in modernizing the organization’s reporting environment by converting point-in-time Excel and PowerPoint reporting into more dynamic, self-service Power BI dashboards. The role requires strong hands-on Power BI expertise, practical experience using AI tools for reporting and automation, and the analytical judgment to help stakeholders interpret data and make informed decisions.
Key Responsibilities
Reporting, Analytics & Business Insights
• Develop, maintain, and continuously improve operational reports, dashboards, and analytical solutions using Power BI.
• Convert existing Excel and PowerPoint reporting into scalable, user-friendly, and increasingly self-service Power BI dashboards.
• Analyze operational data to identify trends, risks, performance indicators, and opportunities for improvement.
• Go beyond presenting data by helping stakeholders under

📌 Business Process Analyst (Colombia)
🏢 ACI Worldwide
📍 Colombia