Antes de candidatar-se, selecione o idioma de preferência dentre as opções disponíveis no canto superior direito desta página.

Explore sua próxima oportunidade em uma organização da Fortune Integral 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.

Descrição do cargo:

The CMF Billing Assistant manages the configurations in E2K that enable the global billing operation to run efficiently, according to operational and customer requirements. The CMF Assistant will work collaboratively with other team members to process the creation and maintenance of CMFs for all regions worldwide, in compliance with the requirements and regulations applicable to each territory. The CMF operation requires flexibility and calls for an individual who is capable of thinking innovatively and developing creative solutions.

Responsibilities:





- Process the entire incoming volume of CMF requests according to internal workload assignments, demonstrating flexibility to support mailboxes across all regions.
- Collaborate with other members of the CMF team to ensure cases are completed within the established SLA (Service Level Agreement).
- Ensure configurations are completed accurately, taking into consideration the potential impact at the corporate, geographic, and customer levels.
- Maintain CMF written procedures and documentation up to date.
- Partner with the CMF Team Leader and Supervisor to address and resolve escalations that require urgent action.
- Conduct periodic audits of processed cases in collaboration with other team members.
- Communicate and provide support to other team members and UPS departments to ensure CMF updates are executed accurately and in a timely manner.

Skills Required:

- Excellent verbal and written communication skills
- Proficiency in Microsoft Office: Word, PowerPoint, and Excel
- Ability to multitask in a fast-paced environment
- 70% proficiency in Excel
- 80% proficiency in English

Permanente

A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.

#J-18808-Ljbffr

📌 GBS Intermed Billing Associate (Medellín)
🏢 United Parcel Service
📍 Medellín