Job Title: Operations Supervisor – Delivery Robotics Operation

Responsibilities

- Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.
- Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.
- Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.
- Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.
- Escalate operational or technical incidents following established protocols.
- Ensure compliance with operational procedures, safety standards, and client requirements.
- Maintain clear, professional, and assertive communication with internal stakeholders and client representatives.
- Support continuous improvement initiatives through data analysis and operational optimization.

Requirements

- Proven experience as an Operations Supervisor, Team Leader, or similar role, preferably within a BPO or real-time operations environment.
- Strong experience managing operational metrics and performance indicators.
- English proficiency at B2 level or higher (written and verbal).
- Experience or strong familiarity with remote-controlled devices, such as: Drones Remote-operated vehicles Video game consoles or controllers (PS5).
- Strong leadership, decision-making, and problem-solving skills.
- Ability to perform effectively in high-pressure, real-time operational environments.
- On site position, full time availability es required.

Competencies

- Leadership and team development
- Analytical and results-driven mindset
- Assertive and professional communication
- Emotional intelligence and stress management
- Adaptability to technology-driven operations

Disclaimer





The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

Location: COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740

Language Requirements

Language Requirements: Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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📌 Operations Supervisor - Delivery Robotics Operation (Córdoba)
🏢 Concentrix CX Colombia
📍 Córdoba