About the Job

The Trainer, Trust & Safety, leads the end-to-end learning lifecycle for Trust & Safety teams, encompassing onboarding, policy deployment, nesting floor supervision, and targeted upskilling. The position ensures new hires transition smoothly into live production while achieving strict baseline accuracy standards.

As a Trainer, Trust & Safety, You Will…

- Deliver structured onboarding and policy training sessions to new hire moderation cohorts.

- Translate complex platform safety guidelines and edge cases into clear learning modules, SOPs, and quizzes.

- Provide active floor mentorship and query resolution during the critical nesting phase to ensure production readiness.

- Collaborate with QA and Operations teams to design targeted refresher interventions that resolve identified knowledge gaps.

As a Trainer, Trust & Safety, You Need…

- Must successfully pass a background check

- Have 2–6 years of experience in Trust & Safety / Content Moderation / BPO





- Prior experience as a Trainer / Subject Matter Expert (SME) / Quality Analyst preferred

- Professional fluency in Spanish and English

- Strong facilitation, instructional design, and public speaking abilities

- Capability to simplify dense, nuanced policy documentation into accessible training concepts

- Constructive coaching skills to build confidence in trainees handling sensitive content

- Proficiency in Google Workspace and MS Office applications

- Ability to work in a fast-paced, hectic, changing environment

- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

- Flexibility to work a variety of shifts, including days, evenings, weekends, holidays, or rotational shift coverage to support a 24/7 operational environment.

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📌 Trainer, Trust & Safety (Bogotá)
🏢 IntouchCX
📍 Bogotá