Company: Florida Pure Water Services

Location:
Remote — Latin America preferred Employment Type: Full-Time Compensation: Base Pay + Commissions + Performance Bonuses

About Us
Florida Pure Water Services is a growing water filtration and water treatment company serving homeowners throughout Central Florida. We install water softeners, reverse osmosis drinking water systems, whole-home filtration systems, and well-water treatment systems. We also provide maintenance, repairs, and annual water care plans. We are looking for an experienced, dependable, and sales-oriented Phone Sales & Customer Service Coordinator to handle incoming calls, follow up with leads, schedule appointments, sell services and maintenance plans, collect payments, and manage customer information in GoHighLevel (GHL). We need someone who can communicate naturally with American homeowners, confidently guide sales conversations, stay organized, and help manage daily operations without constant supervision.

Key Responsibilities
1. Phone Sales & Lead Follow-Up
• Answer incoming calls from homeowners interested in water filtration and softener systems.
• Call new leads promptly after they submit an inquiry.
• Follow up with leads from Google, Facebook, the company website, and other marketing sources.
• Make outbound calls to old leads, past customers, and prospective customers.
• Ask qualifying questions, identify the customer's water concerns, and explain our services.
• Discuss system options and pricing confidently using company-approved scripts and pricing sheets.
• Help customers understand the value of professional sizing, installation, and ongoing service.
• Follow up on estimates and previous inquiries to help close sales.
• Transfer qualified opportunities to the owner or designated sales representative when needed.
• Record every call, conversation, outcome, and next step in GHL. 2. Appointment Setting
• Schedule complimentary water-test appointments for qualified homeowners within our approved service area.
• Confirm the customer's address, phone number, water type, and reason for requesting service.
• Confirm that the homeowner and all relevant decision-makers can attend the appointment.
• Schedule appointments on the company calendar and send confirmations and reminders.
• Reschedule missed appointments and follow up with customers who do not answer.
• Qualify leads located outside the normal service area and route them for phone pricing or further review.
• Maintain accurate appointment notes so the sales representative knows what to expect. 3. Service Scheduling & Customer Support
• Answer calls from existing customers requesting repairs, maintenance, filter changes, or troubleshooting.
• Schedule service appointments for water systems of various makes and models, subject to our service-area and scheduling guidelines.
• Explain the company's service options and approved fees.
• Offer the Annual Water Care Plan when appropriate.
• Schedule diagnostic visits, maintenance appointments, and return service calls.
• Confirm service appointments and communicate changes to customers and technicians.
• Collect relevant system information, including brand, model, installation history, symptoms, and photos when needed.




• Follow up with customers after service to ensure records are updated and any next steps are documented. 4. GoHighLevel (GHL) CRM Management
• Manage contacts, opportunities, pipelines, calendars, tasks, and customer records.
• Enter accurate customer information and maintain clean, organized data.
• Update lead statuses and record call notes, appointment results, sales outcomes, and follow-up dates.
• Use approved workflows, reminders, and follow-up campaigns.
• Monitor new leads and make sure no inquiries are overlooked.
• Track appointments, cancellations, no-shows, service requests, and sales opportunities.
• Help reactivate older leads and follow up with past customers.
• Learn company procedures and assist with improving CRM organization as the business grows. Previous GoHighLevel experience is strongly preferred. Applicants must be comfortable learning new workflows and using a CRM throughout the workday. 5. Payments, Data Entry & Administrative Tasks
• Process customer payments through the company's approved payment systems.
• Record payments accurately and confirm that transactions are properly documented.
• Send receipts and payment confirmations when required.
• Enter service charges, maintenance-plan purchases, deposits, and other approved transactions.
• Maintain accurate records of invoices, appointments, customer information, and sales activity.
• Follow company procedures for payment authorization, refunds, and billing questions.
• Never store or transmit customer payment-card information outside approved systems.
• Prepare daily activity reports covering calls, appointments, sales, service bookings, payments, and outstanding follow-ups. 6. Annual Water Care Plan Sales
• Explain the benefits of the Annual Water Care Plan to eligible customers.
• Contact existing customers who may need maintenance or an updated service plan.
• Follow up on plan renewals and customer questions.
• Record new plan sales and renewal information accurately in GHL. The current Annual Water Care Plan price is $399 per year, subject to company pricing and eligibility guidelines. Required Qualifications
• Fluent spoken and written English, with clear, natural-sounding American English pronunciation suitable for speaking with U.
S. homeowners.
• Excellent listening comprehension and the ability to understand customers speaking at a normal pace.
• Professional phone etiquette, a friendly manner, and confidence in handling customer questions.
• Previous experience in phone sales, appointment setting, customer service, or call-center operations.
• Experience handling inbound leads and making outbound follow-up calls.
• GoHighLevel experience strongly preferred.
• Comfortable using calendars, spreadsheets, payment systems, and customer databases.
• Strong data-entry accuracy and attention to detail.
• Able to follow scripts while still sounding natural and conversational.
• Organized, dependable, coachable, and able to work independently.
• Reliable high-speed internet,



a quiet workspace, and a quality headset.
• Must be available during agreed-upon U.
S. business hours. Mandatory Voice RecordingApplicants without a voice recording will not be considered. Please submit a 60–90 second recording in your own natural voice. Record it using your phone or computer. AI-generated or dubbed recordings are not accepted. In the recording:
• Introduce yourself and describe your relevant experience.
• Explain your experience with phone sales, appointment setting, customer service, and GoHighLevel.
• Pretend a homeowner calls and asks: “How much does a water softener cost?” Respond as if you were speaking to a real customer.
• Explain how you would handle a customer who calls because their existing water softener is not working correctly. We will evaluate English pronunciation and comprehension, clarity, professionalism, confidence, listening ability, and how naturally you handle customer conversations. Please submit your résumé, desired hourly rate, availability, and details about your previous phone-based work. Compensation: Base Pay + CommissionsBase pay: $15 USD per hour, subject to final agreement and applicable employment requirements. Performance-based compensation:
• $100 per qualifying system sale attributed to your sales efforts and confirmed under company commission rules.
• $25 per qualified water-test appointment when the required decision-makers are confirmed to attend, subject to company qualification rules.
• $15 per Annual Water Care Plan sold and recorded correctly in GHL.
• $2,000 monthly sales bonus for achieving 20 qualifying system sales in a calendar month, subject to management verification and the written bonus terms.
• Additional weekly incentives may be offered for strong performance. All commissions must be documented in GHL and will be paid according to the company's written commission policy. Appointment and sales credit rules will be explained during training. Work Schedule
• Monday–Friday: 9:00 AM–7:00 PM Eastern Time, with the agreed shift and breaks established before hiring.
• Saturday coverage may be required by mutual agreement.
• No Sunday calling unless specifically approved. The role requires dependable attendance during scheduled hours because new leads and customer service calls must be handled promptly. Performance ExpectationsSuccessful team members will be measured on:
• Speed of response to new leads.
• Calls completed and follow-ups properly documented.
• Qualified appointments booked and attended.
• System sales and Annual Water Care Plans sold.
• Service appointments booked accurately.
• Payment and data-entry accuracy.
• Customer communication and professionalism.
• Reliability, organization, and adherence to company procedures. Who We Are Looking ForWe want a long-term team member who takes ownership, communicates clearly, learns quickly, and understands that every customer interaction matters. The right person can confidently speak with homeowners, help turn inquiries into appointments and sales, schedule service efficiently, maintain accurate CRM records, and keep daily operations running smoothly. If you are comfortable on the phone, have strong English communication skills, understand CRM systems, and enjoy helping a growing business succeed, we want to hear from you.

📌 Sales Development Representative (Colombia)
🏢 Florida Pure Water Services
📍 Colombia