Second-Line Customer Care Leader (Escalations) (Bogotá)

Second-Line Customer Care Leader (Escalations) (Bogotá)

21 oct
|
Plata Card
|
Bogotá

21 oct

Plata Card

Bogotá

Plata Card is expanding its operations into Colombia and seeking a Back-Office Support Coordinator to lead the second-line Customer Care in Bogotá. You will manage complex cases, ensure regulatory SLA compliance, and collaborate with Legal and IT teams to resolve issues efficiently.

You will design and scale the second-line operation, oversee PQR tracking, and generate reports to drive continuous improvement, all while delivering a high-quality customer experience.

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📌 Second-Line Customer Care Leader (Escalations) (Bogotá)
🏢 Plata Card
📍 Bogotá

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Recibe por email las nuevas ofertas de trabajo para: second-line customer care leader (escalations) (bogotá) / bogotá