A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la ocasión de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

Job Track Description

- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.

General Profile

- Supervises daily tasks of complex business, technical support, or production teams.
- Sets team priorities to ensure timely completion.
- Coordinates work activities with other supervisors.
- Makes decisions based on policies, procedures, and business plans.
- Receives guidance from manager.
- Able to perform work unsupervised.

Functional Knowledge

- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.

Business Expertise

- Understands how to improve efficiency across related teams.

Impact

- Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

- Sets priorities for and instructs employees to meet daily deadlines.

Problem Solving

- Resolves day-to-day technical and operational problems.

Interpersonal Skills

- Uses judgment to identify and resolve day-to-day technical and operational problems.

Responsibility Statements

- Manages team members to process claims and answer calls efficiently.
- Coaches team to deliver KPI's.
- Ensures adherence to company policy and procedures.
- Acts as the liaison between operations and middle-management to ensure protocols are being followed.




- Helps with conflict resolution with client, people, tasks, and systems related issues.
- Provides resolutions to a diverse range of complex tasks.
- Delivers inputs on process improvement and operational initiatives.
- Acts as a point of contact for leadership.
- Provides information and guidance on operational topics, covering upper-level managers.
- Drives special projects for corporate, operational, or client initiatives.
- Supports less experienced team leaders to improve level of performance.
- Executes the continuity plan such as in natural disasters.
- Performs additional duties as assigned.Complies with all policies, procedures, and standards.

Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.

Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

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📌 Senior Supervisor, Delivery (Colombia)
🏢 Conduent
📍 Colombia