(QA-261) | People Services Coordinator

(QA-261) | People Services Coordinator

25 mar
Bogotá D.C.

25 mar


Bogotá D.C.



The People Service Coordinator (PSC) is responsible for increasing and maintaining employee morale within their sites. The People Service Coordinator (PSC) will work in tandem with the site leadership team to ensure site objectives are being met while providing a respected and fun place to work.


- Manage site Reward and recognition programs

- Organize all company sponsored special events (Employee recognition programs, employee appreciation etc.)

- Will serve on multiple committee’s to provide input/ideas regarding employee morale

- Attend new hire orientation – establish a sense of excitement during onboarding

- Create/lead site wide activities that promote fun,

unity, performance (ex. Customer service week, weekly/monthly recognition events etc.)

- Manage multiple/overlapping projects at any given time

- Interact frequently with members of the site/public, provide information and represent Asurion as appropriate


- Other duties as assigned.


The following are required to enable job holders to perform the essential functions of the job.

Skills/knowledge : Proven skills in managing multiple special events and meeting expected deadlines. Excellent oral/written communication skills. Strong analytical skills. Bilingual preferred (English/Spanish or English/French). Strong interpersonal and listening skills. Organized with high attention to detail. Proficient in MS Office suite with above average skills with PowerPoint and/or other design software. Highly creative.

Experience/education : High school diploma or equivalent. Preferred 2 year experiences in a customer service position (preferred call center experience) and/or managing the people experience.

Physical demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Ability to receive detailed information through oral/written communication utilizing a headset. The employee is regularly required to talk the majority of the time. In a Brick and Mortar site the employee may be required to go off-site for pick up/delivery of items utilizing their own vehicle. During peak activities the individual may be required to stand for long periods of time.

Work environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Brick/Mortar locations - Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with other in a close proximity and sharing workspaces. Requires the understanding that the noise level in the Call Center is that of an office environment and will rise significantly during peak hours.

Work at Home locations - Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards.

Additional requirements :

Schedules - Flexible to work all shifts as required (evenings, weekends, and holidays).

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