We are lookging for an energetic Collections / CustomerServiceRepresentativewho is a self-starter and has a passion for helping people. This is an in-office role, Monday - Friday, 8:00 AM to 5:00 PMPST

The CSR is responsible for providing current clients updates about the status of their Debt Settlement Program, reaching out to clients to get approvals for settlement agreements, and responding to all other inquiries from current clients.

Duties & Responsibilities

- Answer incomingcustomercalls of current clients and provide update about their debt settlement program
- Make outbound calls to current clients to resolvecustomerservicetasks
- Respond toservicevoicemails, emails, and text messages.
- Assist with getting approvals from clients regarding settlements
- Update client accounts as needed.

Minimum of 5 years of experience incustomerservice,



debt collections, debt settlement, finance, banking or mortgage industries for US-based companyRequired SkillsFluency inEnglish required, Team Player, Ability to anticipate and resolve issues proactively in a professional manner., Ability to multitask during times of stress., Must be self-motivated and have a strong sense of proprietorship., Excellent written and verbal communication skills., Excellentcustomerand communication (phone and email)serviceskills., Ability to problem solve., Positive, enthusiastic attitude, and a dependable work ethic.Nice to Have Skills & ExperiencePrior experience with SalesForce or another CRM.

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📌 Senior Customer Service Representative - Debt Recovery Agency (WFO) (Bogotá)
🏢 Cloudstaff
📍 Bogotá