We are seeking motivated, professional, and customer-focused Bilingual Customer Support & Lead Generation Specialists to join our growing team in Barranquilla.In this role, you will serve as the first point of contact for customers across multiple communication channels, including phone, email, chat, and SMS. You'll help resolve customer inquiries, schedule appointments, support internal teams, and play a key role in converting inbound inquiries into qualified leads.This is an excellent opportunity for individuals who have strong communication skills, enjoy working in a fast-paced environment, and are confident speaking with customers in English and Spanish.What You'll DoHandle inbound customer inquiries through phone, email, live chat, and SMSDeliver exceptional customer service and supportConvert inbound inquiries into scheduled appointmentsEducate customers on available services and solutionsCoordinate with internal departments to ensure customer needs are addressedProcess appointment scheduling, rescheduling, and cancellationsCreate and route support tickets when necessaryAssist internal teams with administrative and customer support tasksMaintain accurate records and documentation within company systemsProvide professional communication across all customer touchpointsScheduleFull-time,



on-site position40-hour workweek across 5 scheduled workdays2 consecutive days off each weekThe account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT)Assigned schedules may include weekdays and weekendsCandidates must be adaptable to work any shift within the operating hoursWhy Join Us?Stable full-time opportunityWeekly pay of $230 USDSupportive team environmentOpportunity to develop customer service and sales skillsCareer growth potentialDynamic and engaging work environmentHiring ProcessResume ReviewPre-Screen QuestionnaireOne-Way Video InterviewLive InterviewsImportantOnly English resumes will be accepted for this roleThis role is only open to candidates who live in Colombia in or near (within traveling distance of) BarranquillaStrong English communication skills are essentialWhat We're Looking ForFluent English and Spanish communication skillsExcellent spoken and written EnglishPrevious customer service, call center, appointment setting, lead generation, or sales experience preferredStrong interpersonal and relationship-building skillsAbility to multitask across calls, chats, emails, and internal systemsComfortable working with CRM platforms, ticketing systems, and online toolsStrong attention to detail and organizational skillsCustomer-focused, professional, and solution-oriented mindsetAbility to remain calm and professional in challenging situationsReliable attendance and commitment to working on-site#J-18808-Ljbffr

📌 Bilingual Customer Support & Lead Generation Specialist (Santo Tomás)
🏢 Resolv Global
📍 Santo Tomás