Type: Mid-Level Languages: Advanced bilingual English (oral and written) Work Model: Full Remote

Job Description
Green Dynamix is looking for a skilled bilingual Customer Relationship Specialist to support our sales representatives and ensure an exceptional customer experience. The role is responsible for providing accurate quotes, coordinating sales-related activities, maintaining strong client relationships, and supporting the outside sales and management teams. The idóneo candidate is customer-focused, organized, proactive, and able to work effectively in a fast-paced environment while maintaining strong attention to detail. Responsibilities Customer Service & Sales Support
• Learn and maintain knowledge of the landscaping materials and products sold by the company.
• Answer customer questions and provide accurate product information.
• Identify customer needs through a consultative approach and match them with appropriate product features and benefits.
• Provide support services that improve sales representative productivity.
• Maintain excellent client relationships through strong partnerships and communication.
• Serve as the first point of contact for urgent calls, emails, and messages when sales representatives are unavailable. Sales & Business Development
• Oversee purchasing activities to maintain inventory availability while meeting business objectives.
• Evaluate vendor performance based on pricing, quality, delivery, and service.
• Build and maintain strong relationships with suppliers.
• Negotiate pricing, purchasing terms, and vendor agreements when appropriate.




• Analyze purchasing trends and identify cost-saving opportunities.
• Support sourcing initiatives for new vendors and products. Inventory Administration
• Identify new leads and cultivate relationships with potential clients.
• Support the sales team in discovering and developing new business opportunities.
• Ensure sales representatives have the necessary sales support materials. Customer Service and Office Administration
• Oversee customer service processes to ensure exceptional customer satisfaction.
• Establish customer service standards and monitor service performance.
• Resolve escalated customer issues.
• Manage office administration, facilities, equipment, and vendor relationships.
• Improve administrative workflows and office systems.
• Maintain company records and document management processes. Order Management & Administration
• Process customer orders accurately and in a timely manner.
• Handle orders received by phone and email.
• Verify pricing, discounts, and product numbers to ensure order accuracy.
• Maintain accurate sales records for senior management reporting. Technical Requirements Education
• High school diploma or equivalent required.
• Degree in Business Management or a related field preferred. Experience




• Minimum of 2 years of customer service experience required.
• Sales or sales-related experience highly preferred.
• Experience in the commercial plant nursery or landscaping industry highly preferred. Knowledge & Skills
• Advanced bilingual English, both oral and written, required.
• Excellent telephone etiquette and communication skills.
• Excellent Microsoft Office and basic computer skills.
• Ability to prioritize tasks in a time-sensitive environment.
• Strong attention to detail.
• Ability to remain calm, factual, and self-confident in stressful situations.
• Ability to plan and organize tasks while coordinating with multiple departments.
• Knowledge of plant identification in the Southeastern United States is highly preferred. Professional Competencies
• Customer obsession
• Teamwork
• Strong communication
• Organization and prioritization
• Attention to detail
• Problem-solving
• Resourcefulness and innovation
• Ability to work effectively under pressure
• Commitment to keeping promises
• Continuous improvement
• Positive and collaborative attitude Profile We’re Looking For We are looking for a skilled bilingual professional who is customer-focused, proactive, organized, and committed to providing an excellent customer experience. The ideal candidate should be comfortable working in a fast-paced environment, managing multiple priorities, supporting sales representatives, and building strong relationships with customers and internal teams. Languages Advanced bilingual English – oral and written is required.

📌 Customer Relationship Specialist/Remote (Colombia)
🏢 Talent Hub
📍 Colombia