What we Need - EMEA and regularly collaborate with teams/ departments. How We Work As a Distress Passenger Agent, you will be expected to work in a remote environment. Corpay will set you up for success by providing: - Company-issued equipment - Formal, hands-on training Role Responsibilities - Book hotel accommodations for Passengers - Handle emergency relocations of Passengers that occur last minute - Work closely and in sync with scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect Passengers - Communicate with internal departments and management to resolve problems and expedite work - Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to supervisors - Effectively utilize all tools and technology to process, track and report transactions - Source for suitable and compliant hotel markets and cities where American doesn’t have contracted hotels or when contracted hotels are Sold Out - In case of only having non-compliant options, ensure AA approves the bookings and record it as evidence in ConneX “notes” - Make payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms, are managed by AA) - Maintain an environment of positiveness, open and respectful communications and professional behavior.



Report any incidents in a formal and professional way to the supervisor on shift and/or HR - Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook - Supports IT, Billing and Commission Collections departments with data gathering activities, folios gathering, payment of collections and issue trouble shooting - Works on special projects and other duties as assigned Qualifications & Skills - Must have 2+ years in airlines and/or hotel industry experience - Excellent interpersonal, written, and verbal communication skills - Strong organizational and multitasking abilities - Familiarity with hotel sourcing, market research, and rate negotiation - Proficiency with Connex and PC tools - Customer service or call center experience (preferred but not required) - Willingness to work versátil hours including evenings, weekends, and during high-demand irregular operations - Ability to work independently and as a contributing team member - Ability to interact with clients and business partners both electronically and via telephone - Possess a general understanding of Connex - Reliable internet connection (must be 100 mbps or higher) and Quiet home-work environment is mandatory Equal Opportunity/Affirmative Action Employer For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency. INDOPS-INT

📌 Distress Passenger Agent (Colombia)
🏢 Corpay
📍 Colombia