Job Summary :

- Work full Onsite
- Medellín, El Poblado

Key Responsibilities :

- Assist the Operations Manager in managing day-to-day operations to ensure smooth workflow and service delivery.
- Monitor and analyze key performance indicators (KPIs) and implement strategies to optimize productivity and quality.
- Ensure compliance with healthcare industry regulations such as HIPAA and other relevant guidelines.
- Lead, mentor, and develop a team of supervisors and agents to achieve operational excellence.
- Handle escalations, resolve customer complaints, and ensure high levels of client satisfaction.
- Collaborate with cross-functional teams to streamline processes and improve efficiency.
- Implement training programs and performance improvement plans for employees.
- Manage workforce planning, scheduling, and resource allocation effectively.
- Drive continuous improvement initiatives and innovation to enhance service quality.




- Generate reports and present insights to senior management on operational performance.

Qualifications & Experience :

- Minimum of 3-5 years of experience in the BPO sector :

- Proven leadership and people management skills in a fast-paced environment.

- Experience in managing US healthcare clients.

- Strong understanding of healthcare processes, medical billing, coding, and compliance.

- Excellent analytical, problem-solving, and decision-making abilities.

- Proficiency in MS Office and BPO-related software.

- Strong communication and interpersonal skills.

- Ability to work in a dynamic and target-driven environment.

- Familiarity with CRM tools and workforce management systems.

Work Location: In person

📌 Assistant Operations Manager (Medellín)
🏢 HRMD Management
📍 Medellín