Key Position Responsibilities

-Lead customer-facing operations for domestic truckload shipments, ensuring consistent service and operational execution.

-Build and maintain orders manually within the TMS, ensuring accuracy and completeness.

-Coordinate and oversee pickup and delivery scheduling and ensure operational requirements are met.

-Manage drayage-related operations and apply knowledge of terminal processes, containers, chassis, and transportation requirements.

-Serve as a key point of contact for customers, providing timely communication and resolving operational issues.

-Monitor shipment activity, identify exceptions, and coordinate appropriate resolutions with customers, carriers, and internal teams.

-Ensure load information, documentation, and operational updates are accurate and communicated to all relevant stakeholders.

-Provide day-to-day guidance, coaching, and support to team members.

-Help establish and maintain standard operating procedures, workflows, and performance expectations for the team.





-Support the development and growth of the operations team as the organization builds out this function.

-Leverage experience in brokerage and customer-facing transportation operations to help establish effective processes and best practices.

-Monitor team performance and identify opportunities to improve service quality, productivity, and operational efficiency.

Requirements:

- 2+ years of experience in drayage transportation (must have), logistics, brokerage, customer operations, or a related field.
- Previous experience with drayage and customer-facing operations.
- Experience in a leadership, supervisory, or team-lead capacity preferred.
- Strong understanding of brokerage operations and domestic truckload processes.
- Experience with TMS platforms and order management.
- Strong communication, leadership, problem-solving, and organizational skills.
- Ability to help build and develop a new or growing operations team.

📌 Drayage Lead (Medellín)
🏢 Lean Solutions Group
📍 Medellín