We're Hiring: Remote Operations Transformation & Team Culture Lead

100% Remote | Highly Competitive Compensation | Independent Contractor | Part-Time or Full-Time

We are looking for a bilingual professional (English/Spanish) with proven experience building, leading, and transforming remote teams and operations.

The idóneo candidate will lead the transition from traditional office-based environments to an efficient, scalable, and results-driven remote work model, particularly across Sales, Call Center, Customer Service, and Operations.

Beyond operational transformation, this person will play a key role in maintaining and strengthening our organizational culture, values, and principles across all remote teams.

Key Responsibilities

- Design and lead the transition from office-based teams to remote operations.
- Build, structure, and manage remote sales, call center, and operations teams.
- Develop team leaders, supervisors, and effective performance management systems.
- Establish KPIs, workflows, standard operating procedures, and productivity standards.
- Maintain organizational culture, accountability, employee engagement,



and alignment with company values.
- Understand U.S. and Latin American compensation models, including commissions in USD and performance-based incentives.
- Implement tools and processes that support collaboration, efficiency, and sustainable growth.

Requirements

- Proven experience creating, transforming, and leading remote teams.
- Background in Sales, Call Centers, BPO, Customer Service, or Operations.
- Professional fluency in English and Spanish.
- Strong leadership, strategic thinking, and hands‑on execution skills.
- Experience with KPIs, operational efficiency, and organizational culture.

Contract & Location

- 100% remote, open to candidates worldwide.
- Candidates of any nationality are welcome.
- Part-time or full-time opportunities.
- Highly competitive compensation, based on experience, expertise, and scope of responsibilities.

Our top priority is practical experience building and leading successful remote operations—not simply working remotely.

Interested?

📌 100% Remote | Highly Competitive Compensation | Independent Contractor | Part-Time or Full-Time (Colombia)
🏢 International Contact Center
📍 Colombia