Contributes to the overall success of the Information Technology & Solutions (IT&S;) globally ensuring

specific individual goals, plans, initiatives are executed / delivered in support of the team’s business

strategies and objectives. Ensures all activities conducted are always compliant with governing regulations,

internal policies and procedures.

Accountabilities

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Design, develop and configure ServiceNow modules such as ITSM, ITOM, ITAM, APM, and others based on business needs.
- Implement workflows, business rules, and automation to streamline processes and improve user experience.
- Integrate ServiceNow with other enterprise systems using technologies like REST and SOAP web services.
- Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
- Ensure projects are delivered in a timely manner honoring the allocated budget and timelines.
- Create and maintain documentation on application configurations, system integrations, and process workflows.
- Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
- Stay up to date with the latest ServiceNow features and best practices to provide efficient solutions.
- Makes recommendations towards the development of new code or reuse of existing code.
- Responsibilities may also include participation in component and data architecture design; performance monitoring, product evaluation and buy vs. build recommendations.
- Taking part in cross training with peers on different aspects of development.




- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Integral Handbook, and the Guidelines for Business Conduct.
- Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.

Education / Experience / Other Information

- Computer Science Diploma or Degree; or related work experience.
- ITIL Foundation certification or training
- At least 2 yeas of experience with ServiceNow modules such as ITSM, ITOM, ITAM, EA.
- Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.
- Experience with Agile and Scrum methodologies.
- ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD) are a plus.
- Good time management skills to work on multiple assignments.
- Ability to do research and development of new ways to leverage the ServiceNow platform.
- Ability to troubleshoot issues independently.

Working Conditions

- Work in a standard office-based environment; non-standard hours are a common occurrence.
- Will require to work off-hours on occasion to provide technical support

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📌 ServiceNow Developer (Bogotá)
🏢 Scotiatech
📍 Bogotá