Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6.50/hourwith performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

- Answer high-volume inbound patient calls professionally and promptly.
- Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
- Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
- Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
- Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
- Maintain accurate patient records, scheduling notes, and communication documentation.
- Coordinate with in-office staff to keep the provider schedule full and organized.
- De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
- Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.




- Support missed-call follow-up workflows and communication improvements inside Weave.
- Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

- Excellent spoken English with a clear, easy-to-understand, neutral accent.
- Strong written communication skills for SMS, email, and patient-facing messages.
- Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
- Comfortable handling high call volume in a fast-paced clinic environment.
- Strong patient service mindset, emotional intelligence, and common sense.
- Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
- Reliable, punctual, and proactive with attendance communication.
- Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
- Must have reliable high-speed wired internet (LAN).
- Must be adaptable with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

- Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
- Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
- Experience with patient reactivation, new patient conversion, and provider schedule optimization.
- Prior experience supporting U.S. healthcare clinics.

VA
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Hrs/week
VA 1
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 2
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 3
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30
VA 4
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30

📌 Patient Care Communications Specialist (Bogotá)
🏢 GoLean Health
📍 Bogotá