Purpose

Contributes to the overall success of Global Payment Operations - Payments Oversight in Canada by applying experienced payment operations and process knowledge to execute assigned goals, plans and initiatives in support of the team's business strategies and objectives. Provides end-to-end process support and advice, exercises judgment within established standards and practices, and ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.

Accountabilities

- Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Reviews and approves payment cycles, including cheque printing runs, by validating accuracy, completeness and adherence to established controls.
- Monitors bank account funding used by Accounts Payable for payments, analyzes issues using relevant data, and escalates matters requiring further action.
- Contributes to the maintenance of operating procedures and established standards for payment processing and oversight, recommending continuous improvements where appropriate.
- Supports the Manager in overseeing the capture of accurate and reliable accounting entries for payments and takes ownership of assigned workstreams within broader operational initiatives.
- Partners with Accounts Payable processing personnel in the Global Business Services campus in Bogota, Colombia to resolve complex service and process matters.
- Applies subject matter expertise and practical knowledge of business requirements to support the maintenance of expense management and payment policies.
- Prepares and analyzes payment processing performance and operational SLAs, KPIs and KRIs to support service effectiveness, quality and priority setting.
- Facilitates onboarding and training, shares knowledge of established practices, and provides day-to-day guidance to colleagues when required.




- Prepares job aids and knowledge materials that proactively reduce support volume and resolution times and help ensure solutions can be consistently maintained.
- Troubleshoots payment-related inquiries and service interactions by gathering information and requirements, assessing a variety of factors, and determining appropriate action within defined methods and practices.
- Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

Reporting Relationships (Job Titles only)

Primary Manager: (include secondary Manager if applicable) Manager Payments Oversight, Procurement Operations

Shared Reports (solid/dotted if applicable): None

Dimensions

- Supports all business units in Canada through payment oversight and end-to-end operational support.
- Regularly interacts with Accounts Payable Managers and Supervisors in the payment processing centre located in Bogota, Colombia, as well as cross-functional stakeholders.
- Operates within an environment subject to SOX reporting, controls and audits, with accountability for the quality and effectiveness of assigned deliverables.





Education / Experience / Other Information (include only those that are specific to the role)

- Bachelor's Degree in finance, business or related fields.
- 2-3 years of experience in Payments, AP, or related roles.
- Advanced understanding of payment operations and a range of related processes, procedures, systems and controls.
- Strong practical knowledge of PeopleSoft AP, SharePoint and Microsoft Office; ability to understand the business requirements of supported technologies and platforms.
- Excellent customer service, consultation and communication skills, with the ability to provide clear end-to-end process and service advice.
- Strong written and verbal communication skills in English and Spanish.
- Ability to work independently and collaboratively, manage a portfolio of assignments, and deliver with a moderate level of guidance and direction.
- Ability to listen, gather information and requirements, and resolve complex payment inquiries, problems or escalations in a timely manner.
- Strong organizational, analytical and problem-solving skills, including sound judgment when reviewing a variety of factors and relevant data.
- Strong time management, flexibility and change management skills, with the ability to adapt priorities to operational, resource or technical challenges.
- Demonstrated commitment to continuous learning, knowledge sharing and process improvement.
- Lidership skills.
- English level advanced.

Working Conditions

Environment

- Hybrid work model with versátil arrangements
- Fast-paced, deadline-driven atmosphere
- Multiple concurrent projects and priorities

Communication

- Regular virtual and in-person meetings
- Multiple communication channels (Teams, Email, Phone)
- Cross-functional team collaboration

Schedule

- Standard business hours with some flexibility
- Work outside standard business hours may occasionally be required
- Regular weekly and biweekly commitments

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📌 Senior Analyst, Payments (Puerto Bogotá)
🏢 Scotiabank
📍 Puerto Bogotá