Position:Customer Service Representative (inbound/outbound) (Remote – Colombia-Based Only)

Miami-based company | Remote work from Colombia

Sunny Bliss Plumbing & Air is a fast-growing, family-owned plumbing and HVAC company serving homeowners across Miami-Dade and Broward. Our growth is driven by exceptional customer experience, strong follow-up, and a proactive sales mindset.

We’re looking for aCustomer Growth Specialistbased in Colombia — someone confident on the phone, comfortable with outbound calling, and motivated by building relationships that turn into long-term customers.

This isnot a passive CSR role. This role blends customer experience, outbound calling, follow-up, and relationship building. If you enjoy conversations, know how to build trust, and like working toward results, this role is for you.

What You’ll Do

- Handleinbound and outbound calls, texts, and emailswith a professional, friendly, and confident tone
- Proactivelyfollow up with past and current customersto drive repeat business, memberships, and rebooking
- Schedule service appointments and coordinate with dispatch using our systems (ServiceTitan experience is a plus)
- Support customer experience initiatives before, during, and after service
- Identify opportunities toadd value and recommend next stepsbased on customer needs




- Maintain accurate records in our CRM and job management systems
- Participate indaily Zoom meetingsas part of your workday to collaborate with the team and handle live situations

What We’re Looking For

- Based inColombiawith a stable internet connection
- Fluent English (spoken and written) – non-negotiable
- 2+ years of experience incustomer service, outbound calling, or inside sales
- Confident communicator with strong phone presence and follow-up skills
- Comfortable in remote environments, includingZoom meetings with camera on
- Organized, proactive, and able to work independently while collaborating with a remote team
- Sales-oriented mindset with a genuine focus on customer experience
- Alignment with our core values:Integrity, Accountability, Constant Improvement, Teamwork, and Desire to Win

What We Offer

- Competitive compensation (discussed during the interview process)
- Performance-based bonuses tied to results and follow-up quality
- Long-term opportunity with a growing U.S.-based company
- Clear growth path as the company scales
- Supportive leadership and a team that values ownership and accountability
- flexibility benefits that come from working remotely

We look forward to meeting motivated professionals who want to grow with us and make a real impact.

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📌 Customer Service Representative (Colombia)
🏢 Sunny Bliss Plumbing & Air
📍 Colombia