Home Job Remote Personal Assistant at Puffy - 2 Positions

Remote Personal Assistant at Puffy - 2 Positions

Puffy is an AI-first, direct-to-consumer luxury mattress company that operates with a highly adaptable, fully remote global workforce. The company is known for its fast-paced, collaborative culture, offering competitive performance bonuses, comprehensive health perks, and a strong focus on professional growth.

Puffy provides competitive benefits including 100% covered dental and vision insurance, up to 10% monthly performance bonuses, a 4% 401(k) match, and an annual learning budget. Employees also enjoy remote work flexibility, generous paid time off (PTO), and a $1,000 annual store credit for their luxury bedroom products.

- Deliver tailored experiences: Secure coveted reservations, coordinate exclusive event access and design experiences suited to the CEO's preferences. Use AI to develop options and draft itineraries, then personally verify availability, details and terms and carry the booking through to completion.
- Turn ambiguity into a recommendation: Break down unclear requests, research unfamiliar subjects and define relevant selection criteria. Use AI to develop research plans, synthesize findings and produce a concise recommendation; independently verify material claims, explain trade-offs and recommend the best option rather than simply presenting comparisons.
- Build trusted provider relationships: Develop and maintain a dependable network across lifestyle, wellness, automotive and home services. Use AI to organize non-sensitive research into provider summaries, then personally vet providers, build relationships and keep usable records of service quality and alternatives.




- Anticipate and coordinate needs: Manage the personal calendar, appointments, preferences and follow-ups proactively. Use approved AI workflows to draft schedules and checklists with appropriate data safeguards, then verify timing, dependencies and commitments yourself.
- Close the loop: Own each request from inception to completion, resolve obstacles independently within approved boundaries, coordinate providers and maintain clear confirmations and status updates until the outcome is delivered.

Quality Standards

- Evidence and accuracy: Check provider suitability, availability, total costs, dates and material terms against reliable sources or direct confirmation. Correct AI errors before relying on or sharing an output.
- Discretion and ownership: Handle confidential personal information responsibly, share only what is necessary and exercise sound judgment with providers and AI tools. Remain accountable for the final recommendation and outcome.

Personal Operations Outcomes

- Decisions made easier: Deliver concise, verified recommendations that match the CEO's preferences and make the best option clear.
- Dependable execution: Keep bookings, appointments and personal requests accurate, confirmed and followed through, with credible alternatives when plans change.





Qualifications and Requirements

- Relevant experience: 2-3 years of experience in personal assistance, concierge services, lifestyle management, hospitality or executive assistance focused on exceptional execution.
- Research judgment: The ability to break down ambiguous requests, investigate unfamiliar subjects, define selection criteria, use AI effectively, independently verify findings and recommend the best option with clear reasoning.
- Polished communication: Professional communication that represents a CEO well, builds trusted provider relationships and works comfortably in premium service environments.
- Resourcefulness and detail: Practical problem-solving, meticulous attention to detail and reliable follow-through without missed commitments.
- Discretion: Responsible handling of confidential personal information and sound judgment when communicating with providers or using AI tools.
- AI workflow capability : Demonstrated ability to build and test reusable AI workflows for recurring research and coordination requests. Carry relevant preferences and constraints between requests, verify consequential outputs, handle exceptions and improve the workflow to reduce manual effort while maintaining accuracy and discretion.
- Technical confidence: Proficiency in Google Workspace, quick adoption of new systems and personal ownership of AI-produced work and its validation.
- Must be willing to work extended hours and weekends as needed.

Additional advantages

- Languages: Fluency in Russian or Armenian alongside English, strongly preferred for seamless coordination. <

📌 Remote Personal Assistant at Puffy – 2 Positions (Colombia)
🏢 Jobs Region Group
📍 Colombia