Job Title

Service Reliability Engineer

About The Business Area/Department:

The Front Office Reservation (FOR) group oversees the front office applications used by Travel Agents and Travel Management Companies across the world, with the flag-ship application being Selling Platform Connect. The products are enterprise-class, hosted in public clouds, and built primarily using standard open software on a Java platform.

Summary of the role:

Within the Front Office group, you will be part of the FOROPS team. A team in charge of security, implementations, and support of the infrastructure hosting applications.

In this role you’ll:

- Maintain Amadeus distribution services on the cloud by measuring and monitoring system health, availability, latency, and all operability criteria.
- Coordinate and manage projects and/or team members locally in Bogota
- Coordinate incident response, post-incident investigation, and practice follow-up/post-mortem reports.
- Engage in continuous improvement of the whole product and platform lifecycle through development design, deployment, operations, and refinement.
- Adapt and improve the monitoring, alerting, log management, and auto-recovery (Prometheus, Splunk, Grafana, etc.) to meet our SLAs/OLAs.
- Coordinate, review, and support major releases/technical changes with application owners and middleware organizations.
- Support the production and customer-facing test environments for the Amadeus distri-bution portfolio.
- Coordinate incident recoveries and follow-up actions, acting as a liaison between Op-erations and Development teams.
- Perform strong and deep troubleshooting in a cloud (OpenShift/Kubernetes) environ-ment.




- Review and support server-side infrastructure changes.
- Provide and update documentation of production architecture and operational guide-lines.
- Review application functional change requests and environment configuration man-agement.
- Ensure the availability and stability of production environments, respecting SLAs
- Automate manual tasks and improve tooling, monitoring, and alerting.

About the ideal candidate:

- Fluent in English
- Bachelor’s or master’s degree in computer science, Software Engineering or a related field, or equivalent practical experience.
- Experience with Unix/Linux and cloud systems.
- Experience in designing and troubleshooting large-scale distributed systems
- Ability to debug, optimize, and automate routine tasks.
- Systematic problem-solving approach.
- Experience in programming in Java, Groovy, Python, and building tools is a plus.

What we can offer you:

- Get rewarded with competitiveremuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Hybrid working model.
- Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace,



join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

- A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
- A truly global DNA - Everything at Amadeus is general, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
- A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment,

📌 Service Reliability Engineer (Bogotá)
🏢 Amadeus IT Group
📍 Bogotá