Sales Support Coordinator

Location: Barranquilla, Colombia

Schedule: Monday to Friday 8am to 5pm CST

Order Management & Sales Support Coordinator

About the Role

We are seeking a detail-oriented and proactive Order Management & Sales Support Coordinator to support our Sales, Procurement, Operations, and Customer Service teams throughout the entire order lifecycle. This role plays a critical part in ensuring accurate pricing, product availability, order processing, inventory coordination, and post-sales support while delivering an exceptional customer experience.

The idóneo candidate has experience in order management, sales support, supply chain, or procurement environments and thrives in a fast-paced, collaborative setting.

Key Responsibilities

Sales, Quoting & Customer Support

- Respond to customer and sales team inquiries regarding products, pricing, availability, specifications, lead times, and shipping.
- Prepare accurate quotations based on approved pricing and margin guidelines.
- Review customer purchase orders and convert approved quotes into sales orders.
- Provide timely order status updates and support customer onboarding, returns, warranty claims, discrepancies, and post-sales requests.
- Maintain accurate sales opportunities and pipeline data within CRM systems.

Procurement & Supplier Coordination

- Source products and evaluate supplier pricing, availability, lead times, specifications, warranties, and shipping terms.
- Create and manage purchase orders while ensuring accuracy of pricing, quantities, and delivery schedules.
- Monitor open purchase orders and track supplier confirmations, shipments, and documentation.
- Support resolution of supplier-related issues involving pricing, quality, availability, and logistics.

Order Management, Inventory & Fulfillment





- Maintain accurate sales orders, purchase orders, product data, pricing, costs, warehouse locations, payment terms, and shipping instructions.
- Coordinate with Sales, Operations, Finance, Logistics, and Warehouse teams to ensure successful order fulfillment.
- Monitor inventory levels, incoming stock, allocations, and slow-moving inventory to support purchasing and quoting decisions.
- Assist with freight quotes, shipment coordination, delivery scheduling, and transportation documentation.
- Support the resolution of inventory discrepancies, shortages, damages, and fulfillment-related issues.

Systems, Reporting & Compliance

- Maintain accurate customer, supplier, product, quote, opportunity, and order records in CRM and ERP systems.
- Support reporting activities related to sales pipeline, procurement, inventory management, supplier performance, demand planning, and open orders.
- Ensure compliance with internal purchasing procedures, pricing policies, approval workflows, documentation standards, and confidentiality requirements.
- Support Domestic Content and FEOC compliance requirements when applicable.

Required Qualifications

- 1-3 years of experience in one or more of the following areas:
- Order Management
- Sales Support
- Administrative Support
- Procurement Support
- Supply Chain Coordination
- Advanced English proficiency (B2+ / C1), both written and verbal.

What We Offer

- Opportunity to work with a growing and dynamic organization.
- Collaborative and supportive team environment.
- Exposure to cross-functional business operations.
- Professional development and career growth opportunities.
- Competitive compensation and benefits package.

If you are highly organized, customer-focused, and passionate about supporting sales and operational excellence, we'd love to hear from you!

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📌 Sales Support (Barranquilla)
🏢 Solvo Global Careers
📍 Barranquilla