We are looking for a detail-oriented and organized Administrative Support Specialist with hands‑on experience using Jira for ticket management and administrative request tracking. This is a non-IT role focused on creating, assigning, updating, documenting, and following up on internal requests to ensure timely resolution and effective coordination between teams.

Key Responsibilities

- Create, update, and manage tickets in Jira to track administrative requests and internal cases.
- Assign requests to the appropriate teams and follow up on pending items.
- Monitor ticket status and ensure requests are addressed within established timelines.
- Document relevant information, maintain accurate records, and update ticket statuses.
- Coordinate with internal departments to facilitate request resolution.
- Identify outstanding requests and follow up with the relevant stakeholders.




- Maintain organized documentation and provide updates on request progress.
- Support administrative processes and contribute to efficient day‑to‑day operations.

Requirements

- Experience in an administrative, customer service, back‑office, operations, claims, HR support, or service coordination role.
- Hands‑on experience using Jira is required.
- Experience creating, updating, assigning, and tracking tickets or service requests.
- Strong organizational skills and attention to detail.
- Excellent follow‑up, communication, and coordination skills.
- Ability to manage multiple requests and prioritize tasks effectively.
- Proficiency in documenting information and maintaining accurate records.

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📌 Administrative Support Specialist – Jira & Ticket Management (Barranquilla)
🏢 Lean Solutions Group
📍 Barranquilla