Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project CIO
- TS Colombia
- Ops.

Responsibilities:
As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Customer Technical Support is required. Intermediate proficiency in Customer Satisfaction is recommended. Develop a strong understanding of IT production systems and services to effectively support daily operations. Execute assigned tasks with attention to detail and ensure timely resolution of incidents and issues. Collaborate with team members to identify recurring problems and contribute to continuous improvement efforts. Communicate clearly and professionally with stakeholders to provide updates and gather necessary information. Demonstrate a proactive approach to learning and applying new tools and processes within the team. evelop a strong understanding of IT production systems and services to effectively support daily operations. Execute assigned tasks with attention to detail and ensure timely resolution of incidents and issues. Collaborate with team members to identify recurring problems and contribute to continuous improvement efforts. Communicate clearly and professionally with stakeholders to provide updates and gather necessary information. Demonstrate a proactive approach to learning and applying new tools and processes within the team.



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- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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📌 IT Customer Service Representative Medellin1 (Medellín)
🏢 Accenture
📍 Medellín