The Technical Support Specialist is responsible for assisting users with technical products and services by identifying, investigating, troubleshooting, and resolving technical issues. This role focuses on providing an excellent customer experience while applying technical knowledge, logical thinking, and problem-solving skills to support users effectively. You Will:
• Assist users with technical products or services by identifying, investigating, researching, and resolving questions and issues.
• Troubleshoot technical issues related to hardware, software, networking, and other designated products.
• Analyze technical problems, identify potential causes, and determine appropriate solutions.
• Follow the appropriate escalation path when additional technical support is required.
• Ask effective questions to clarify user requirements and gain a complete understanding of technical issues.
• Research and solve technical situations that may not have predefined solutions.
• Communicate with users in a courteous, clear, patient, and professional manner.
• Listen attentively to user needs and concerns while providing an excellent support experience.
• Accurately document interactions, troubleshooting steps, and resolutions.
• Meet established Key Performance Indicators (KPIs) and quality standards.




• Work independently and collaboratively with your team to improve customer satisfaction and business performance. You Have:
• English Level B2 or higher.
• High School Diploma or equivalent.
• Strong interest in technology and general technical knowledge.
• Knowledge of computers, hardware, software, and basic technical troubleshooting.
• Strong problem-solving and logical thinking skills.
• Full availability to work on-site in Bogotá, Monday through Friday.
• Strong verbal and written communication skills.
• Ability to research, learn, and adapt to new technical concepts and products.
• Attention to detail and the ability to multitask effectively.
• Patience and the ability to remain professional when handling challenging technical situations.
• Ability to work independently as well as collaboratively within a team.
• Previous Technical Support, IT Support, Help Desk, or related technical experience is preferred but not required.
• Technical, technology, systems, engineering, or related studies are preferred but not required.
• Knowledge of networking, computer repair, programming, IP cameras, CCTV, or video surveillance systems is a plus.
• Technical knowledge acquired through courses, certifications, personal projects, or self-directed learning is also valued.

📌 Bilingual Technical Support Specialist (Bogotá)
🏢 Concentrix
📍 Bogotá