Full Potential Solutions (FPS) is hiring a Customer Retention Advisor to join our on-site team in Bogota, Colombia. You will handle inbound calls from existing customers, addressing concerns and working to retain their service by articulating value and offering tailored solutions.
This role emphasizes empathy, clear communication, and the ability to document interactions accurately in our CRM. You will stay updated on product changes, meet retention targets, and uphold company policies in a