We are looking for a detail-oriented and customer-focused Accounts Receivable (AR) Specialist to manage payment follow-ups, monitor outstanding invoices, and ensure accurate payment application for assigned customer accounts.

This role involves communicating with customers through phone calls and emails to verify invoice receipt, obtain payment updates, resolve payment delays, and maintain accurate records. The adecuado candidate has strong communication and follow-up skills, excellent attention to detail, and the ability to identify and escalat[e] issues effectively.

Key Responsibilities

- Follow up with assigned customers to confirm receipt of invoices and statements of account.
- Track outstanding balances, past-due invoices, and pending payments to support timely collections.
- Contact customers by phone and email to obtain payment status updates and address payment delays.
- Monitor customer payment patterns and identify potential collection risks or irregularities.
- Update customer billing and payment procedures according to approved requests.
- Ensure payments are accurately applied to the appropriate customer accounts.
- Review invoice statuses through customer and partner web portals, when applicable.
- Address shipment documentation issues and coordinate with the appropriate teams for resolution.
- Identify and escalat[e] discrepancies related to billing, rates, or customer information, following the required approval process.




- Generate accurate reports related to accounts receivable, collections, and payment status.
- Record all customer interactions and follow-up activities in Oracle, ensuring detailed and accurate notes.
- Escalate non-responsive customers, unusual situations, and unresolved issues to the Team Lead or immediate supervisor.
- Maintain clear communication with internal teams to support efficient resolution of account-related concerns.

Requirements

- Experience in Accounts Receivable, collections, billing, payment follow-up, or a related administrative or financial role.
- Strong verbal and written communication skills, with the ability to handle customer conversations professionally.
- Experience following up on outstanding invoices and past-due payments.
- Strong attention to detail and accuracy when reviewing invoices, payments, and account information.
- Ability to identify discrepancies, investigate issues, and escalat[e] concerns appropriately.
- Proficiency in Microsoft Excel and other tools used for reporting and account tracking.
- Familiarity with ERP or accounting systems; Oracle experience is a plus.
- Strong organizational skills and the ability to manage multiple customer accounts and follow-ups simultaneously.
- Ability to work in a deadline-driven environment while maintaining a customer-focused approach.

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📌 Accounts Receivable Specialist (Barranquilla)
🏢 Lean Solutions Group
📍 Barranquilla