About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through marketleading technology and business process excellence.

Weve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

The Technical Support Engineer is responsible for providing firstlevel technical support to customers, drivers, administrators, and internal stakeholders. This role serves as the primary point of contact for troubleshooting hardware, software, connectivity, video telematics, and platformrelated issues. The TSE I will diagnose problems, resolve issues within defined procedures, document interactions, and escalate complex cases when necessary while ensuring a highquality customer experience.

The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and a passion for technology. This position requires the ability to work in a fastpaced environment,



manage multiple priorities, and communicate effectively with both technical and nontechnical users.

Qualifications

Advanced English level. Both verbal and written B2 or higher
Full time availability
Availability to work Onsite Bogotá Torre Krystal in a fastpaced environment.
1 year of experience in a Technical Support, Help Desk, Service Desk, Customer Support, or IT Support role.
Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
Excellent communication skills verbal, written, listening
Understand and empathize with customers when interacting with a wide range of different personality types.

Additional information

Competitive compensation packages inclusive of base pay, incentives, overtime and shift differentials for certain shifts.
Annual merit increase based on performance.
Paid Training whether onsite or in work at home.
Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
Excellent training and supervisory support to help you feel comfortable servicing our customers.
Competitive Salary with attractive and attainable PBI structure.
Paid vacation and sick leave annually.
Exceptional Health and Life Insurance Plan
Paid referral program
Career development growth opportunities for advancement.
Excellent Reward and recognition programs.
Bolsa de trabajo Colombia ofrecemos puesto de Technical Support Engineer L1 para el sector de Informatica Telecomunicaciones en la empresa Sutherland Global Services SGS de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Technical Support Engineer (Bogotá)
🏢 Sutherland Global Services SGS
📍 Bogotá