Were Hiring Bilingual Customer Service Support English B2
Bogotá, Colombia
Hybrid Work Model
Supporting Corporate Customers in the United States and Canada
At Ricoh Colombia, a global leader in technology solutions and digital transformation, we are looking for customerfocused professionals who want to grow in an international corporate environment, providing firstlevel support to business clients.
Position Purpose
Serve as the first point of contact for our corporate customers, managing requests, incidents, and service inquiries in a timely and effective manner. This role plays a key part in delivering an outstanding customer experience while ensuring compliance with company service standards.
Key Responsibilities
Answer calls from corporate customers in English.
Register and manage service requests.
Follow up on customer cases through completion.
Process supply orders and operational requests.
Coordinate equipment repairs for customers with and without service contracts.
Handle complaints, incidents, and customer concerns.
Escalate critical cases according to established procedures.
Contact customers to validate and close requests.
Support customer satisfaction surveys and continuous improvement initiatives.
Ensure high levels of service quality and customer satisfaction.
Requirements
High school diploma required.
English proficiency at B2 level or higher mandatory.
Minimum 1 year of experience in customer service, call center, support, or user assistance roles.
Excellent verbal and written communication skills.
Strong customer service mindset, teamwork, and problemsolving abilities.
Availability to work operational schedules and holidays.
Compensation Benefits
Base Salary COP 2,460,000
Monthly Performance Bonus USD 100
Indefiniteterm contract
Fully paid training
Opportunity to transition to a hybrid work model based on performance




Career growth opportunities within a multinational company
Multicultural and international work environment
Operational Conditions
Work Schedule
40 hours per week
Monday through Friday
Operating hours between 600 a.m. and 700 p.m.
Due to Daylight Saving Time changes in the United States and Canada, schedules may adjust between 700 a.m. and 800 p.m. depending on the season
Breaks
1hour lunch break
Two 15minute breaks
Work Modality
Training Nesting Period
100 onsite
After Training
Hybrid model 2 days onsite and 3 days remote, subject to performance metrics
Onsite days may vary according to operational needs
Training Program
Training 2 weeks fully paid
Nesting 4 weeks
Additional Information
Corporate customer service line
Inbound call operation
Average volume of 6070 calls per day
Colombian public holidays are worked
North American holidays are also worked
Location
Centro Empresarial Paralelo 108 Tower 2, Floor 18
Av. Carrera 45 No. 10827
Bogotá, D.C., Colombia
Conveniently located between the Pepe Sierra and Calle 106 TransMilenio stations.
Why Join Ricoh
At Ricoh, youll have the opportunity to work with international customers, strengthen your English skills, and be part of a globally recognized organization known for innovation, technology, and service excellence.
If youre passionate about customer service, enjoy solving problems, and are looking for stability and career growth opportunities, wed love to hear from you.
Apply today and become part of our team
RicohColombia CustomerService BilingualJobs CustomerSupport EnglishJobs BogotaJobs HybridWork HiringNow TalentRicoh
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Support para el sector de CallCenter Telemercadeo en la empresa Ricoh Colombia S.A. de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Support Bpo (Bogotá)
🏢 Ricoh Colombia
📍 Bogotá