The library supervisor oversees daily service operations of the library; provides leadership andguidance to library assistants; trains and mentors library assistants and circulation volunteers; and maintains library resources, spaces, and facilities used by patrons. The supervisor leads and works with front line staff to deliver excellent customer service to guests of the library, assuring all patrons feel welcome and have access to library services in a safe, clean, and productive public environment.Responsibilities70% SUPERVISION AND LEADERSHIP: Lead the frontline staff and volunteers in providing excellent library services.Supervision:Supervise front line staff (7-8 part time and full time employees) and prioritize workflow to maintain consistent, high-quality service to patrons.Serve 20 hours working alongside staff, including assisting patrons and material handling duties. Hours will include some closing and Saturday shifts.Prepare weekly floor schedules for three service desks and monthly schedules for library assistants, including off-desk hours for assigned tasks and breaks. Arrange coverage for absent employees and be on-call in cases of unexpected absences.Interview candidates with the hiring team, orientate and train library assistants, and provide ongoing customer service and operations trainings.Update and hone onboarding materials and processes. Revise or develop processes and procedures to increase productivity, efficiency and clarity of front-line tasks.Review staff procedures and policies with library assistants regularly to ensure compliance.Complete an annual performance review for all library assistants. Develop and implement improvement plans when needed.



Hold regular check ins with staff to address needs and support goal achievement.Approve timesheets for accuracy and approve paid time off leave requests for direct reports.Plan and implement quarterly staff appreciation and teambuilding activities or events to support a positive team environment.Ensure enforcement of library facility and patron policies.Services:Coordinate services to patrons, including study and meeting room reservations, Makerspace use and reservations, notary, tech help, career help, and test proctoring.Track and record library resource and service use in monthly and annual statistic reports.Oversee courier delivery and processing to ensure accuracy and efficiency. Run quarterly reports to identify courier delays and issues. Report and manage courier issues.Respond to and resolve patron concerns and complaints in accordance with policy and procedures. Complete communication log and incident reports in cases of violations and emergencies.Coordinate display cases and spaces for exhibits and merchandising.Recruit, train, and retain circulation volunteers; revise or develop volunteer training material or procedures as needed.Communicate schedules, closures, and updates through a monthly email to volunteers.Coordinate other tasks for circulation volunteers with program planners and cataloging staff.Plan and implement volunteer appreciation, including an annual gift and other recognitions.30% OPERATIONS: Maintain a welcoming, safe, equitable and productive environment for staff and guests.Maintain and coordinate service or repair to resources used by patrons, including copier, printers, coin machines, computers, audio/visual equipment, furniture, book drop,



and Makerspace equipment.Act as liaison with custodial staff, reporting cleaning needs and holding contractor accountable to the cleaning schedule. Provide a monthly supply list for custodial material ordering.Coordinate routine maintenance with contractors and staff, including landscaping, snow removal, carpet cleaning, window cleaning, quarterly HVAC filter changes, fire extinguisher checks, monthly elevator checks.Ensure cleanliness of facility through task assignment to staff and volunteers: dusting, windows and door, tables and surfaces, chairs, front walk sweeping, and other cleaning as needed.Report needed repairs to the Director.Facilitate IT help desk tickets with Marmot.Maintain an orderly shelving of the collection with periodical shelf reading assigned to staff or volunteers.Ensure collection is merchandised and displayed attractively.Communicate shelving conditions (deficiencies or crowding) to book selector(s) for development or weeding solutions.Participate in recording and depositing revenues from library fees; ensure sufficient fundsare available for daily operations.Order or request supplies.QualificationsTwo years of library service or related experience.Two to four years of successful supervisory experience.Experience teaching, training or mentoring others.Excellent verbal and written communication skills.Ability to demonstrate effective leadership skills, including practical thinking, problem solving, adaptability, coaching, mentoring and interpersonal skills.Ability to prioritize and delegate tasks.Intermediate technology skills for library software, Windows, Microsoft Office (Word and Excel), Google Drive, Calendar, and Gmail.Technological aptitude with library apps and online resources.Ability to facilitate a culture supporting people of all ages and diverse backgrounds.#J-18808-Ljbffr

📌 Library Supervisor (Colombia)
🏢 Buena Vista Public Library
📍 Colombia