Customer Care & Sales Representative — Healthcare

Remote | Full-Time | U.S. Eastern Time

About Kavren Technologies

Kavren Technologies is a U.S.-based company that builds and operates a portfolio of healthcare brands, including a national telehealth platform, a primary care clinic in Miami, and plastic and cosmetic surgery services.

Our remote team supports patients across the United States, providing accessible healthcare services and a high-quality patient experience.

About the Role

We are looking for a Customer Care & Sales Representative to assist U.S.-based patients over the phone, answer questions about our healthcare services, and help prospective patients take the next step toward receiving care.

This role combines customer service, patient support, and sales. You will be responsible for delivering an excellent patient experience while helping convert inquiries into scheduled appointments.

We are looking for someone who is friendly, persuasive, patient, and results-oriented, with excellent communication skills and a genuine interest in helping people.

Key Responsibilities

- Patient assistance: Handle inbound and outbound calls with prospective and existing patients, providing friendly and professional support.
- Sales conversion: Explain our healthcare services, address questions and concerns, and guide interested patients toward booking appointments.
- Appointment scheduling: Assist patients with scheduling, confirmations, and follow-ups.
- Customer experience: Build trust, communicate with empathy, and ensure patients feel supported throughout their experience.
- Lead follow-up: Follow up with prospective patients to answer questions and improve conversion rates.
- CRM management: Maintain accurate patient interactions, lead statuses, and follow-up activities in our systems.
- Performance: Meet individual goals for call quality, responsiveness,



appointment bookings, and sales conversions.
- Privacy and compliance: Handle patient information confidentially and follow applicable healthcare privacy policies and company procedures.

Must Have

- At least 2 years of experience in customer service, customer care, inside sales, or sales support roles.
- Excellent verbal communication, active listening, and interpersonal skills.
- Strong customer service mindset with the ability to build trust and handle objections professionally.
- Experience assisting customers or prospects over the phone.
- Fluent Spanish and at least intermediate English, written and spoken.
- Comfortable working with CRM systems and other digital communication tools.
- Reliable internet connection and a quiet, professional environment for calls.
- Full availability during U.S. Eastern Time business hours, with morning and afternoon shifts available.

Nice to Have

- Experience in healthcare, telehealth, medical clinics, or patient services.
- Experience working with U.S.-based customers or patients.
- Experience in appointment setting, lead conversion, or phone sales.
- Familiarity with healthcare privacy practices.
- Experience with CRM platforms and call management systems.

What We Offer

- USD $1,000 per month + performance-based commissions.
- Full-time, exclusive independent contractor engagement.
- 100% remote work.
- Morning and afternoon shifts available during U.S. Eastern Time business hours.
- Opportunity to work with established healthcare brands serving patients across the United States.
- Performance-based earning potential through commissions.

Equal Opportunity

Kavren Technologies is an equal opportunity workplace. We welcome qualified candidates of all backgrounds and do not discriminate based on race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other characteristic protected by law.

📌 Customer Care & Sales Representative (Colombia)
🏢 Kavren Technologies
📍 Colombia