Location:
Bogotá, Colombia Employment Type: Full-Time

About the Role
Are you organized, detail-oriented, and passionate about delivering top-tier customer service? We are looking for a Move Coordinator to join our team in Colombia In this role, you will support two growing moving & logistics companies based in Austin, Texas: Unicorn Moving & Storage and Bluepoint Moving & Logistics. You will be the key link making sure every customer feels prepared, informed, and cared for before, during, and after their move.

Key Responsibilities
• Pre-Move Preparation: Conduct 7-day and 2-day confirmations, perform customer prep calls (parking, elevators, inventory), and collect necessary building rules.
• Dispatch Handoff: Ensure all job details (access, special items, inventory) are 100% complete in SmartMoving at least 2 days prior to move day.
• Move Day Support: Keep customers updated on arrival windows and delays in real-time coordination with the dispatch team.
• Post-Move & Follow-up: Follow up with 100% of completed moves, request customer reviews, and warmly respond to Google feedback.
• Claims Intake: Efficiently collect damage claim details/photos and route them to our outside claims team within 1 business day. What We Are Looking For
•

Experience:
2+ years in customer service, coordination,



or field operations (logistics/moving experience is a plus).
• Language

Skills:
Excellent spoken and written English (Advanced/Bilingual required); Spanish is a strong plus.
• Communication: Calm, warm, and clear demeanor on the phone, even with stressed customers.
• Tech-savvy: Comfortable working with CRMs (SmartMoving training will be provided).
•

Location:
Must be able to work in-person at our office in Colombia. Schedule & Work Modality
•

Location:
On-site at our office in Colombia.
• Schedule: Full-time, Monday – Friday, 8:00 AM – 6:00 PM US Central Time + rotating Saturdays. Compensation & Benefits
•

Salary:
$1500, paid weekly in compliance with local regulations.
• Career Growth: Clear internal growth paths toward Moving Consultant or Office Manager roles.
• Culture: Join a collaborative, supportive team that values accountability, respect, and continuous improvement

How to Apply
If you are ready to take your career to the next level and meet the requirements, please send your resume in English to [email protected] or apply directly through this post #Hiring #JobOpportunity #CustomerService #Logistics #MoveCoordinator #ColombiaJobs #BilingualJobs #JobOpening

📌 Move Coordinator (Bogotá)
🏢 Unicorn Moving & Storage
📍 Bogotá