AtArrowFin, we develop cutting-edge technology and software solutions poweringhigh-performance financial and trading operations. We pride ourselves onmaintaining an agile, tech-driven, and client-centric environment whereinnovation meets high operational efficiency.1. Role PurposeWe areseeking a proactive, highly organized, and client-focused Customer SupportSpecialist to handle Level 1 Technical Support and platform operations. In thisrole, you will be the primary point of contact for live client interactions viaZoho, manage ticket routing, assist with trading platform/commission queries,and support market data enablements.2. Key ResponsibilitiesLiveChat & L1 Support: Handle incoming support chats during day sessions viaSalesIQ, providing first-level technical and platform support. TicketRouting & Triage: Accurately assign and route incoming support tickets tothe appropriate internal or technical teams. MarketData & Commissions Operations: Verify, confirm, and update market datacosts, data enablements, and handle commission-related questions and updates. TechnicalEscalations: Manage platform change requests, feature requests, connectionissues, and settings verification with FCMs (Futures Commission Merchants).



KnowledgeManagement: Proactively suggest new help desk articles and documentationimprovements based on recurring client inquiries. 3. Required Qualifications & SkillsHard RequirementsLanguage:C1 English proficiency (written and spoken) is required for seamless real-timeclient chat and ticket documentation. Experience:Minimum of 2 years of experience in customer-facing support roles (CustomerSupport, L1 Tech Support, or Platform Operations). Tools& CRM: Experience with Zoho (SalesIQ / CRM) or equivalent live chat andticketing platforms, alongside strong tech habits. Soft SkillsObjective-Oriented& Ownership: High accountability in resolving client inquiries promptlyduring active market hours. AssertiveCommunication: Clear, concise, and empathetic communication via live chat andwritten tickets. Multitasking& Organization: Ability to handle concurrent chat sessions, route tickets,and keep precise records under fast-paced conditions. Nice to HaveFamiliaritywith FCMs, futures markets, trading platforms, or Market Data enablements. Priorexperience in a fintech or software SaaS environment.

📌 Customer Support Specialist (English Level?? (Medellín)
🏢 Unidad Del Servicio De Empleo
📍 Medellín