Job Description – HR Manager (HRBP & Payroll)

Employment Type: Full-Time

Languages Required: Fluent Spanish & English (B2 Level or Above)

About the Role

We are seeking an experienced HR Manager (HRBP & Payroll) to lead Human Resources operations for our delivery center. This role will be responsible for end-to-end HR operations, payroll management, employee relations, compliance, performance management, and partnering with business leaders to support organizational growth.

The adecuado candidate should have strong knowledge of Columbia labor regulations, payroll administration, employee lifecycle management, and experience supporting operations in a fast-paced BPO or shared services environment.

Key Responsibilities

HR Business Partnering

- Partner with business and operations leaders to support workforce planning and organizational objectives.
- Advise managers on employee relations, performance management, and HR best practices.
- Drive employee engagement, retention, and organizational culture initiatives.
- Support succession planning and talent development initiatives.

Payroll & Benefits Administration

- Own the end-to-end monthly payroll process.
- Validate attendance, leave records, overtime, incentives, and payroll inputs.
- Coordinate with payroll vendors and finance to ensure timely and accurate salary processing.
- Ensure statutory deductions, taxes, and social security contributions are processed accurately.
- Resolve payroll-related employee queries.

Employee Relations

- Act as the primary HR contact for employee concerns and workplace matters.
- Manage disciplinary processes, grievances, investigations, and conflict resolution.
- Ensure fair and consistent application of HR policies.
- Promote a positive employee experience across the organization.





HR Operations

- Oversee onboarding and offboarding processes.
- Maintain employee records, contracts, and HR documentation.
- Ensure HR data accuracy and confidentiality.
- Prepare HR reports, dashboards, and workforce analytics.

Compliance

- Ensure compliance with Madagascar labor laws and company policies.
- Coordinate statutory documentation, audits, and regulatory requirements.
- Maintain HR policies and standard operating procedures.

Recruitment Support

- Partner with Talent Acquisition on hiring activities.
- Support interview coordination and onboarding readiness.
- Assist with workforce planning for business expansion.

Requirements

- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 5–8 years of HR experience, including payroll and employee relations.
- At least 2 years in an HR Business Partner or HR Manager role.
- Fluent Spanish and English
- Strong knowledge of Columbia labor laws and payroll practices.
- Excellent communication, stakeholder management, and conflict resolution skills.
- High proficiency in Microsoft Excel and HR reporting.
- Ability to handle confidential information with integrity.

Preferred Qualifications

- Experience in a BPO, shared services, or multinational organization.
- Experience managing HR operations for 100+ employees.
- Familiarity with HRIS and payroll systems.
- Strong analytical and problem-solving skills.
- Experience supporting organizational growth and scaling operations.

Key Competencies

- HR Business Partnering
- Payroll Management
- Employee Relations
- Labor Law Compliance
- Performance Management
- Stakeholder Management
- Conflict Resolution
- HR Analytics & Reporting
- Communication & Leadership
- Confidentiality & Professional Ethics

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📌 Human Resources Business Partner (Medellín)
🏢 Aceolution
📍 Medellín