What You’ll Do

Operational Support Across All Shipment Modes:

- Assist in managing import files for FCL, LCL, and AIR shipments from pre-alert to final billing.
- Review pre-alert documentation for accuracy and completeness, then upload and classify all relevant documents in CargoWise and eDocs.
- Prepare customs clearance documentation and ensure timely submission to customs brokers.
- Track shipments daily and proactively update CargoWise and stakeholders on delays or changes.
- Coordinate deliveries with truckers and consignees, securing timely appointments to prevent detention and storage charges.
- Send booking confirmations and delivery orders with all necessary supporting documentation.
- Accrue charges, ensure quotes are added to shipments, and assist with final billing for accuracy.

Communication & Teamwork:

- Respond to internal and external emails promptly (within 4 hours for external, same day for internal).
- Proactively provide complete shipment updates to customers, agents, and internal departments.




- Escalate issues to Import Supervisors and collaborate with team members to find effective solutions.

Compliance & Data Integrity:

- Ensure all files are auditable and compliant with US CBP regulations.
- Monitor ISF submissions and customs documentation for completeness.
- Maintain detailed notes and accurate data in CargoWise for integral visibility.

What We Offer – 100% Company-Paid Benefits

- Premium healthcare plan
- Gym membership
- Hybrid Work Model

What We’re Looking For

- Experience in a support or coordination role within international freight forwarding is highly beneficial.
- Located in Bogotá
- Experience with CargoWise is a significant plus.
- Strong communication skills (written and verbal English).
- Excellent organization, time management, and critical thinking skills.
- High attention to detail and a proactive, service-oriented mindset.
- Willingness to act as a reliable backup and support for all team members.
- Values: Integrity, accountability, curiosity, and respect.

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📌 Multimodal Import Coordinator - Freight Forwarder in the U.S (Bogotá)
🏢 Confidential
📍 Bogotá