About the team/role

Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone.This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck - it ships to a real city before the week is out.

As an Operations Intern , you will bridge the gap between the digital marketplace and the physical world - the riders, drivers, couriers and restaurants who make it real. This role is built for people who knows the answer isn't always obvious and a decision made today changes tomorrow's numbers. You will support the execution of strategic initiatives, promote cross-functional collaboration, and builddashboards and tools that improve data accessibility and operational decision-making.

In this role, you'll be...

- Solving real marketplace problems (supply, demand, ETAs, partner health or customer friction) through analytical frameworks and hands-on experiments.
- Navigate the exciting messiness of real-world operations: test incentives, pricing tweaks, retention plays and journey fixes, and measure what actually moved the needle.
- Collaborate across marketing, business development, product and support to unblock operational hurdles and launch initiatives that reach real riders, drivers and eaters.
- Own an outcome from start to finish (a metric, a partner base or a customer journey) of a live marketplace while holding a high bar for accuracy.
- Adapt to shifting priorities and imperfect data as you help keep a city's marketplace healthy.




- Identify patterns in operational and satisfaction data to fix problems before they show up in the numbers.

WHAT YOU'LL GET

- A real process you help keep honest, with the rigor and mentorship to do it right
- A manager who mentors you and gives feedback on a weekly rhythm (not once a semester)
- Structured onboarding and a development trail built with our Learning & Culture team, plus hands-on upskilling on the tools this role uses
- Space to work alongside AI on real problems

We're eager to be in touch because you have...

- Minimum education: enrolled in a Bachelor's degree (business, engineering, economics, accounting or a quantitative field)
- Availability to onboard on January, 2027 with at least 6 months remaining from graduation date
- Clear communication in Spanish, with working proficiency in English
- Technical foundation: comfortable in spreadsheets, with SQL or Phyton intermediate knowledge
- Proven bias for action through academic or personal projects : you'd rather ship a rough experiment today than perfect a plan for next month.
- Demonstrated root-cause curiosity: you size a problem before you solve it, and don't stop until you know why a number moved.
- Resilience and adaptability to drive projects who doesnt have a clear answer.

You'll love working at DiDi because...





We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any e

📌 Operations Intern Talent Pool (Bogotá)
🏢 DiDi Chuxing
📍 Bogotá