Cisco Collaboration Engineer (Implementation & Support N2) LATAM / Remote

We are looking for an experienced Cisco Collaboration Engineer (Level 2) to join our implementation and support team. This is a remote position open to candidates across Latin America (LATAM) .

The idóneo candidate will have more than 4 years of experience providing support and implementing Cisco Collaboration solutions , including Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, WebEx, and UCCX .

This position requires strong technical skills in VoIP, SIP, H.323, MGCP, SCCP , and a solid understanding of voice gateways, encryption (TLS), and Cisco security best practices .

Key Responsibilities

- Install, configure, and support Cisco Unified Communications and Collaboration solutions.
- Manage and troubleshoot CUCM, Unity Connection, Expressway, WebEx , and Contact Center Express .
- Configure and support voice gateways (E1/T1, SIP, analog) and PSTN integrations.
- Implement and maintain security protocols (TLS, certificates, SSO, Toll Fraud prevention).
- Integrate with Active Directory , email platforms , and Microsoft Teams .
- Deploy and support WebEx Calling, WebEx Meetings , and WebEx Edge solutions.
- Document implementation plans, test plans, and ensure compliance with project lifecycles.
- Support high availability and redundancy configurations across all collaboration systems.




- Perform troubleshooting using tools such as RTMT and TranslatorX .

Required Qualifications

- Bachelor’s degree in Telecommunications, Electronics , or related field.
- 4+ years of experience in Cisco Collaboration support or implementation.
- Hands‑on experience with CUCM, Unity Connection, Expressway, WebEx , and UCCX .
- Knowledge of SIP, H.323, MGCP, SCCP, and QoS .
- Familiarity with DNS, certificates, encryption (TLS) , and network fundamentals .
- Strong understanding of project documentation and implementation lifecycles.
- English level: Intermediate-High to High.

Preferred Certifications

- Implementing and Administering Cisco Solutions (CCNA)
- Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
- Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
- Implementing Cisco Collaboration Applications (CLICA)
- Deploying Cisco Unified Contact Center Express (UCCXD)

Soft Skills

- Adaptability and autonomy.
- Teamwork and communication skills.
- Strong organization and planning.
- Analytical mindset and continuous improvement focus.
- Ability to work under pressure and meet objectives.

Job Type

- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Telecommunications

📌 Cisco Collaboration Engineer (Colombia)
🏢 Soutec US
📍 Colombia