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We empower businesses to expand effortlessly by connecting them with top-tier talent from LATAM. Through our Talent-as-a-Service model, we handle the entire hiring, onboarding, and management process—ensuring fast, cost-effective, and compliant talent acquisition.

Position Overview:

We’re looking for a detail-oriented and proactive Carrier Payment & Customer Support Specialist to join our growing team. In this role, you’ll be responsible for making sure our carriers get paid accurately and on time, while also providing top-notch support to resolve any issues that may come up. You’ll play a key part in maintaining smooth operations by reviewing payment documents, updating records, and communicating with both carriers and internal teams.

Responsibilities:

Payment Processing:

- Verify accuracy and completeness of payment documents (e.g., rate confirmations, BOLs, PODs).
- Investigate and resolve inconsistencies or missing paperwork that may delay payments.
- Process carrier payments in accordance with company timelines and policies.
- Ensure compliance with legal and financial documentation standards.
- Update and maintain payment statuses and carrier records using HubSpot or internal CRM.
- Serve as the first point of contact for carrier payment inquiries via phone, email, and chat.
- Manage and resolve tickets submitted through platforms like Front or similar systems.
- Conduct outbound calls to request required documentation or follow up on pending issues.




- Communicate clearly and professionally with carriers and internal stakeholders regarding payment issues, policies, and resolutions.
- Educate carriers on processes and expectations for smoother payment cycles.
- Keep carrier profiles updated with the latest compliance, contact, and payment info.
- Document and track interactions and resolutions in CRM and ticketing systems.
- Collaborate with other departments (e.g., Carrier Onboarding, Compliance, Finance) to ensure smooth handoffs and process continuity.

Qualifications:

- 2+ years of experience in carrier payments, logistics customer service, or freight operations.
- Strong understanding of carrier paperwork requirements (BOLs, PODs, rate confirmations).
- Excellent communication and problem-solving skills.
- High attention to detail and ability to manage multiple priorities simultaneously.
- Proficiency in using CRM systems, particularly HubSpot, and email platforms like Front.
- Ability to work independently and collaboratively in a remote environment.

*Please note: we are only accepting resumes in English.

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time

Job function

- Job function

Management and Manufacturing
- Industries





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