Join Our Team as a Bilingual Legal Intake Specialist at Bush & Bush Law Group Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Bilingual Legal Intake Specialist [Spanish] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed. The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others. Requirements

Key Responsibilities
• Inbound Call Management:
• Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs
• Demonstrate empathy and understanding while maintaining a high level of professionalism
• Client Interaction:
• Communicate effectively with clients to explain legal processes and procedures
• Provide information about the firm's services and answer client queries
• Collect and document relevant details to assist attorneys in evaluating cases
• Multi-Tasking:
• Manage multiple tasks simultaneously in a fast-paced environment
• Efficiently navigate and update electronic systems while engaging with clients on the phone
• Prioritize and address urgent client needs promptly
• Document Management:
• Maintain accurate and confidential client records in compliance with legal standards




• Organize and update client information, ensuring accessibility for legal professionals
• Utilize Excel sheets and other tools to manage and track client data
• Administrative Support:
• Provide administrative assistance to legal professionals as needed
• Collaborate with the legal team to ensure smooth case progression
• Assist in the preparation and organization of legal documents

Qualifications:
• Bilingual: Fluency in both English and Spanish is mandatory.
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Education:
High school diploma or equivalent required; some college coursework preferred
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Experience:
Previous experience in a legal environment or customer service/intake role is preferred
• Communication

Skills:
Excellent verbal and written communication skills with a strong customer service focus
• Organizational

Skills:
Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor Benefits
• Positive Culture: Be part of a supportive and innovative team
• Impactful Role: Play a critical role in shaping the future of a growing firm
• Professional Growth: Opportunities for career advancement and ongoing professional development
• Work-Life Balance: Adaptable work arrangements to support a healthy balance between personal and professional life

📌 Legal Intake Specialist (Cali)
🏢 Bush and Bush Law Group
📍 Cali