Maximize Your Impact with TP

Welcome to TP, a integral hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

The Principal Solution Architect - Digital Transformation, AI & CX is responsible for converting client business, operational, and technology needs into end-to-end solutions that are differentiated, technically sound, operationally viable, and commercially sustainable.

The role leads solution conceptualization during discovery, pre-sales, sales, and early project definition, acting as the primary bridge among clients, Sales, Consulting, Product, Transformation, Data, AI, Software Engineering, Operations, Cybersecurity, and technology partners.





The role owns the overall coherence of the solution from opportunity through transition and evolution during delivery, ensuring alignment among the client problem, value proposition, architecture, scope, assumptions, estimates, risks, KPIs, and expected outcomes.

The position combines business vision, Customer Experience and BPO industry knowledge, consulting capability, architectural judgment, and go-to-market orientation. The role is not expected to be the deepest specialist in every technology, but must be able to conceptualize solutions, make decisions, integrate specialist contributions, challenge estimates, and defend the solution with executive and technical audiences.

The Responsibilities

- Act as a trusted advisor to clients and senior stakeholders on digital transformation, AI, automation, and Customer Experience.
- Lead functional, operational, and technical discovery sessions to understand objectives, processes, customer journeys, pain points, volumes, channels, data, applications, integrations, and constraints.
- Establish the operational and technology baseline, differentiating explicit needs, root causes, constraints, and transformation opportunities.
- Translate client challenges into outcomes, value hypotheses, and actionable solution opportunities.
- Document high-level functional and non-functional requirements, assumptions, dependencies, risks, and open questions.




- Design the conceptual solution and end-to-end architecture across processes, people, channels, data, platforms, AI, automation, integrations, and operating model.
- Define components, flows, interfaces, responsibilities, dependencies, and integration criteria across TP assets, client platforms, and third-party solutions.
- Produce solution blueprints, context diagrams, information flows, functional views, and high-level architecture decisions.
- Ensure the solution addresses scalability, availability, resilience, security, privacy, observability, maintainability, and economic sustainability.
- Integrate contributions from AI, Data, Cloud, Software, Security, CX, and Operations specialists into one coherent and defensible solution.
- Evaluate alternatives and document trade-offs across value, time-to-market, cost, complexity, risk, and differentiation.
- Lead or support pre-sales processes, RFP/RFI responses, solutioning workshops, proposals, and executive and technical presentations.
- Co-create the value proposition, storyline, and technical-win strategy with Sales and Consulting.
- Define demos, proofs of concept, and proofs of value with specialist support, aligning scenarios and success criteria to the client problem.
- Validate critical capabilities, integrations, constraints, and risks that must be addressed before deal closure.
- Present and defend the solution, alternatives, and trade-offs with business, operations, technology, procurement, and executive audiences.
- Support opportunity qualification, maturation, prioritization, and progression.
- Define high-level scope, work packages, deliverables, exclusions, assumptions, and dependencies.
- Coo

📌 Senior Solutions Architect (Colombia)
🏢 Tp
📍 Colombia