Position Summary

We are seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative to assist customers with questions, requests, account issues, and general support. The idóneo candidate is fluent in English and Spanish , communicates clearly, and is comfortable working in a fast-paced environment.

The successful candidate must be flexible and available to work weekends as needed , including Saturday and/or Sunday shifts.

Key Responsibilities

- Provide professional and courteous customer service in both English and Spanish
- Respond to customer inquiries by phone, email, chat, or other communication channels
- Assist customers with orders, accounts, billing questions, service issues, and general requests
- Resolve customer concerns efficiently while maintaining a positive customer experience
- Accurately document customer interactions, requests, and resolutions in company systems
- Escalate complex issues to the appropriate department or supervisor
- Follow established customer service policies, procedures, and quality standards
- Maintain accurate customer information and protect confidential data
- Follow up with customers when necessary to ensure issues are fully resolved
- Meet established performance, quality, attendance, and customer satisfaction goals
- Work collaboratively with other departments to resolve customer issues
- Maintain a professional and positive attitude when handling challenging situations

Qualifications

- Fluent in English and Spanish, both written and verbal
- Previous customer service, call center, retail, hospitality, administrative, or related experience preferred
- Excellent verbal and written communication skills
- Strong listening, problem-solving,



and conflict-resolution abilities
- Comfortable working with computers, email, chat platforms, and customer management systems
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize work in a fast-paced environment
- Professional, dependable, and customer-focused attitude
- Ability to work independently and as part of a team

Schedule Requirements

- Weekend availability is required or strongly preferred
- Must be willing to work Saturday and/or Sunday shifts based on business needs
- Schedule may include evenings, holidays, or other non-standard hours depending on customer service coverage requirements
- Reliable attendance and punctuality are essential

Preferred Qualifications

- 1+ year of customer service experience
- Previous experience in a bilingual customer service or call center environment
- Experience with CRM, ticketing, or customer support software

- Experience handling high-volume customer inquiries
- Experience working with Spanish-speaking customers in a professional setting

Key Competencies

- Bilingual communication
- Customer service
- Active listening
- Problem solving
- Conflict resolution
- Professionalism
- Patience and empathy
- Attention to detail
- Time management
- Teamwork
- Adaptability

What We Offer

- Competitive compensation
- Opportunities for professional growth
- Training and development
- Supportive team environment
- Opportunities for additional hours based on business needs
- Comprehensive benefits package, if applicable

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants and maintaining a workplace free from discrimination and harassment.

📌 Customer Service Representative (Colombia)
🏢 Archetype Infrastructure Solutions
📍 Colombia