Cloud Technical Support Specialist (Messaging) | Bilingual B2+ | Barranquilla

Location: Barranquilla

Work Modality: Hybrid

Contract Type: Indefinite-Term Contract

Salary: COP $3,300,000

Schedule: 42 hours per week

Days Off: 2 days off per week

Join Our Team Are you passionate about technology and customer support? We're looking for a Cloud Technical Support Specialist (Messaging) to deliver world-class technical assistance for cloud communication solutions. If you enjoy solving technical challenges, working with cloud technologies, and creating exceptional customer experiences, this opportunity is for you

Main Responsibilities

- Provide technical support for cloud-based messaging services, including SMS, MMS, WhatsApp, and other communication channels.
- Troubleshoot and resolve technical issues through phone, chat, and email.
- Assist customers with the configuration of Long Codes, Short Codes, Toll-Free Numbers, and Alphanumeric Sender IDs.
- Investigate messaging delivery issues by reviewing logs, error codes, and performance metrics.
- Monitor messaging traffic to identify and resolve delivery or performance issues.




- Collaborate with Engineering, Product, and Operations teams to resolve complex technical cases.
- Document customer interactions while ensuring timely case resolution and compliance with quality standards and SLAs.

What We're Looking For

- English Level: B2+ (Required).
- Experience in Technical Support, Cloud Support, SaaS, IT Help Desk, or similar roles.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
- Technical degree or professional studies in Systems Engineering, Telecommunications, Computer Science, Information Technology, or related fields (desired).

What We Offer

- Competitive salary: COP $3,300,000.
- Indefinite-term contract.
- Hybrid work model in Barranquilla.
- 42-hour work week.
- 2 days off every week.
- Career growth and development opportunities.
- Collaborative and innovative work environment.
- Hands-on experience with industry-leading cloud communication technologies.

📌 Cloud Technical Support Specialist (Barranquilla)
🏢 Foundever®
📍 Barranquilla