Lenovo is seeking a Technical Support Agent (TSA), Tier 1, to provide frontline technical support and customer service across phone, email, chat and e-ticketing in Bogotá, Colombia.
You will diagnose hardware, software, and networking issues, validate warranty entitlement, document interactions, and coordinate with escalation teams to ensure issue resolution. Strong troubleshooting, Windows 10/11 knowledge, and clear communication in Spanish and English are required.